About this role
Job description
Are you experienced in client service and have a can-do attitude? Then you found the right position for you!
As a Client Service Account Manager Associate within J.P. Morgan Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.
Job responsibilities
Develops, maintains and broadens partnerships with Clients; understands Clients' business to predict their needs and provide appropriate solutionsBecomes the Clients' trusted adviserAssists in developing and executing strategic Client plansPromotes use of self-service tools to reduce number of Client enquiriesAnalyses payment and associated activities in order to identify efficiencies and cross sell opportunitiesPromotes sharing of experience and best practice across the Service teamParticipates in and support TS initiativesIdentifies opportunities for product development and enhancementDevelops internal partnerships (e.g. Sales, Operations, Product, WSS)Identifies and escalate potential risk associated with Client activitiesRecords all Client interactions (e.g. calls, meetings, issues, proactive communications) Required qualifications, capabilities, and skills
Excellent verbal and written communication skills Ability to work effectively under pressure whilst maintaining a professional mannerDual-ability to work effectively as both a team player and aloneDemonstration of cultural sensitivity and awarenessProven negotiation skillsStrong organisational skills; ability to manage multiple priorities whilst meeting deadlinesAbility to develop and mobilise internal networks and resourcesAbility to effectively use and manage multiple systemsClient service and portfolio management experience Preferred qualifications, capabilities, and skills
Knowledge and understanding of Treasury Services products, processes and risk policies nice to haveAdditional Languages are helpful for this role but not required
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.