About this role
Job summary
You will be working as part of a small and friendly Dispensary team, preparing and issuing medications safely, efficiently and accurately in accordance with Practice protocols. You will also deal with general enquiries and telephone calls from patients, GPs and other healthcare organisations regarding medication.
The ideal candidate will be a caring and reliable team player who is able to work confidently both independently and as part of a team. You will need to have excellent attention to detail, good organisational skills and a commitment to providing a high standard of patient care.
Main duties of the job Main duties of the job
Preparing and dispensing medications accurately and efficientlyProcessing repeat medication requestsDealing with patient, GP and healthcare professional queries regarding prescriptionsWorking in accordance with Practice protocols and escalating any clinical or medication-related queries to the appropriate clinicianProviding flexible cover for annual leave and sickness when required
About us
Yalding Surgery is a friendly, modern purpose-built dispensing GP practice serving a patient population of over 7,000. We dispense medication for over half of our patients.
Our clinical team consists of 5 GPs, a paramedic, 2 Practice Nurses, 1 Health Care Assistant and an GPA. We have 3 full-time dispensary staff, supported by a large reception and administration team, including our Practice Manager and Operations Manager.
We are a supportive team and are committed to providing a high standard of care to our patients.
Job description Job responsibilities
JOB DESCRIPTION
Job Title: Dispenser Department: Dispensary
Duties include, but are not limited to:
Taking and processing requests for repeat medications
Preparing prescriptions upon receipt of requests
Completing VenaLink packs for community patients, including scripting, stock management and assembly.
Receiving pharmaceutical deliveries twice daily and storing stock appropriately in accordance with manufacturers instructions
Maintaining appropriate stock levels to minimise patient owings
Opening the dispensary at the start of the day and closing it at the end of the day
Handing out prescriptions at the counter and taking payment where applicable
Responding to patient queries regarding prescriptions
Acting as a chaperone during doctor consultations when required
Safely disposing of patient-returned medications
Assisting with stock checks and date checking
Maintaining the cold chain
Handling controlled drugs and maintaining accurate records in the designated folder
Checking patient exemption statements are accurate and up to date
Ensuring the dispensary area is kept clean, tidy, and that equipment is properly maintained
Using computer systems to keep records up to date
Processing medication requests in accordance with Practice protocols and escalating any queries or concerns to the appropriate clinician.
Assisting, where possible, in meeting targets relating to dispensing doctor schemes
Providing cover for staff annual leave and sickness
Sourcing stock items classified as special items
Attempting to source out-of-stock products from alternative suppliers
Returning over-ordered or incorrectly ordered items to suppliers
Person Specification
Experience Essential
Good attention to detail and accuracy Good communication and interpersonal skills Ability to work effectively as part of a team Ability to work independently when required Good organisational skills Basic computer skills Commitment to patient confidentiality
Desirable
Experience working in a GP practice
Qualifications Essential
Level 2 qualification in Dispensing/Pharmacy Services
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Yalding Surgery
Address Benover Road
Yalding
Maidstone
Kent
ME18 6ES
United Kingdom
Employer's website https://www.yaldingdoctors.nhs.uk/ (Opens in a new tab)