About this role
Salary: £95,000 - 95,000 per year
Requirements: 10 years of strong expertise across the Microsoft stack, including Microsoft 365, Copilot, Intune, and Entra IDProven experience designing or delivering automation solutions in enterprise environmentsHands-on experience using AI to improve operational processes and support servicesProficiency in PowerShell, APIs, scripting, and infrastructure-as-codeExperience in agile delivery environments, including user stories and backlog-driven deliveryAbility to shape roadmaps and turn opportunities into practical, scalable plansStrong stakeholder management and communication skillsPrior experience as a senior individual contributor, specialist, or internal consultantExperience with ServiceNow integrations with Microsoft 365 or workplace servicesBackground in improving service desk or support workflows through automationExperience establishing standards or operating models for AI and automation servicesRelevant certifications such as TOGAF, ScrumMaster, Microsoft SC-300, MD-102, or AZ-500Exposure to Mac and Linux management environments Responsibilities: Act as an internal consultant across our Workplace Technology & Automation functionIdentify opportunities, shape solutions, and help teams implement practical improvements across workplace services, support processes, and platform operationsLead technical architecture reviews, risk assessments, and design decisionsCreate roadmaps, reference patterns, and reusable checklists to improve delivery qualityDrive automation and AI adoption to reduce manual effort and enhance consistencyMature Copilot usage within our workplace environment by building custom agents and plugins for enterprise workflowsDesign and implement automation using scripting, APIs, and infrastructure-as-codeImprove integration between Microsoft 365 and service platforms such as ServiceNowShape ideas into workable solutions using agile practicesCollaborate with vendors and partners to ensure delivery aligns with our internal standards Technologies: AICopilotSupportLinuxMicrosoft 365PowerShellServiceNowTOGAFOffice 365Network More:
We are dunnhumby, the global leader in Customer Data Science, partnering with ambitious retailers and brands to put the customer at the heart of every decision. We combine insight, technology, and collaboration to help our clients grow, innovate, and deliver measurable value. We employ nearly 2,500 experts across Europe, Asia, Africa, and the Americas, working with iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever, and Metro. We offer a comprehensive rewards package, flexible working hours, your birthday off, cutting-edge technology, and a culture that combines global ambition with a nimble, small-business feel. We are committed to diversity, inclusion, and flexible working, with thriving employee networks and an open approach to discussing agile working opportunities.
last updated 31 week of 2026