About this role
Salary: £35,000 - 45,000 per year
Requirements: Strong background within an MSP or multi-client technical support environmentProven ability to resolve complex technical incidents across diverse technologiesExperience coaching, mentoring, or guiding junior team membersExcellent customer service and communication skillsAbility to manage workloads, prioritise effectively, and uphold SLA commitmentsExperience with Microsoft 365, Active Directory, MDM, and peripherals Responsibilities: Oversee day-to-day service desk operations to maintain efficiency and service qualityAct as the escalation point for complex incidents and technical challengesDeliver hands-on technical support across a range of technologies and customer environmentsMentor and support junior analysts, ensuring consistent ticket management and SLA achievementCollaborate closely with internal teams to ensure seamless service deliveryMaintain high levels of customer satisfaction through responsive and effective supportContribute to ongoing improvement of processes, documentation, and technical standards Technologies: Active DirectorySupportMicrosoft 365Office 365 More:
We are a fast-growing Managed Service Provider (MSP) offering a pivotal Senior Technical Support Analyst opportunity within our support function. This is an onsite role that combines hands-on technical delivery with day-to-day leadership in a dynamic, fast-paced service environment. We offer the chance to take ownership of service desk operations, support the development of junior analysts, and make a measurable impact on service quality, customer satisfaction, and the continued growth of our IT support function.
last updated 31 week of 2026