About this role
Salary: £25,000 - 30,000 per year
Requirements: Some experience in an IT support role, internship, or helpdesk environmentUnderstanding of Windows OSUnderstanding of Active Directory and user managementUnderstanding of Microsoft 365, including Outlook and TeamsStrong problem-solving skills and willingness to learnClear communication and a customer-first mindsetA proactive attitude, including asking questions and taking ownershipIT certifications such as CompTIA A+ or Network+ are desirable but not essentialExposure to ticketing systems is desirable but not essentialBasic networking knowledge, including DNS, DHCP, and TCP/IP, is desirable but not essential Responsibilities: Act as the first point of contact for IT support queries, both remote and onsiteTroubleshoot issues across hardware, software, and user accountsSupport Windows environments, Office 365, and basic networking issuesLog and manage tickets through to resolutionEscalate more complex issues to senior engineersDeliver excellent customer service and user communication Technologies: Active DirectoryHardwareSupportMicrosoft 365NetworkOffice 365TCP/IPWindows More:
We are hiring a 1st Line Support Engineer to join our collaborative and fast-paced support team in Burnley on a full-time basis. This is an excellent opportunity for someone early in their IT career to gain hands-on experience, build a strong technical foundation, and develop toward a 2nd Line or specialist role. We offer structured training, clear progression, a supportive team environment with mentoring, and exposure to a wide range of technologies in a high-growth tech environment.
last updated 31 week of 2026