About this role
Salary: £50,000 - 58,000 per year
Requirements: Proven experience within IT Operations, Infrastructure or Production Support environments, ideally supporting business-critical systems within a regulated organisation.Strong incident management experience and confidence leading technical discussions during high-pressure situations.Experience working with mainframe technologies, particularly Unisys environments, would be highly beneficial.Strong SQL Server administration skills, including performance tuning, troubleshooting, backup and recovery processes.Experience supporting Windows environments, PowerShell scripting and Azure DevOps.Strong understanding of job scheduling platforms, monitoring tools and automation principles.Solid appreciation of ITIL and ITSM frameworks.Proactive approach to continuous improvement, risk management and service reliability.Ability to mentor and develop less experienced colleagues.Professional certifications within ITIL or related disciplines would be advantageous.Experience delivering large-scale automation and operational improvement programmes would be advantageous. Responsibilities: Take ownership of business-critical platforms, including core banking systems, payments services and job scheduling environments.Ensure platforms remain stable, secure and highly available while supporting the ongoing development and improvement of operational processes.Lead the technical response to major incidents, coordinating recovery activities, providing clear communication to stakeholders and driving long-term resolution.Act as a senior escalation point within the team, providing expert third-line support.Contribute to the successful delivery of operational and service improvement initiatives.Manage platform health through enhanced monitoring, automation and operational tooling.Oversee system and database administration activities, ensuring performance, resilience, capacity and recovery requirements are met.Support disaster recovery planning, business continuity testing and the delivery of complex system changes and releases.Work closely with development, infrastructure, security teams and third-party suppliers across technical and governance forums.Mentor colleagues, share knowledge and promote best practice across technology operations. Technologies: AzureDevOpsIncident ManagementSupportITILITSMLESSPowerShellSQLSecurityWindowsCloud More:
We are a leading financial services organisation committed to delivering exceptional customer service through reliable, secure and resilient technology platforms. We value collaboration, continuous improvement and employee wellbeing, and technology plays a critical role in supporting our customers and driving operational excellence. This is a hybrid role with flexible working, with the expectation to be onsite in central Cardiff 8 days a month. We offer a salary up to £58,000, 36 days annual leave including bank holidays, private medical cover, 4x life assurance, a comprehensive family-friendly and carer support package, employee discount schemes, and the opportunity to work in a collaborative, forward-thinking technology team with exposure to high-profile projects, professional development and career progression.
last updated 31 week of 2026