About this role
Salary: £30,000 - 32,000 per year
Requirements: Experience supporting Microsoft Windows and Microsoft 365Experience working within a ticketing or IT service management systemStrong communication skills, with the ability to communicate confidently over the phone and by emailAbility to manage multiple priorities while remaining organised and calmA willingness to learn, work well with others, and build a long-term career in technical supportExperience with networking, virtualisation, or backup technologies would be useful, but is not essential Responsibilities: Support Microsoft Windows and Microsoft 365Work within a ticketing or IT service management systemTroubleshoot first-line technical issuesCommunicate confidently with customers over the phone and by emailManage multiple priorities while remaining organised and calmTake ownership of support requests from start to finishKeep customers updated throughout the resolution processEscalate more complex problems when neededContribute to improving internal documentation, knowledge sharing, and service desk processes Technologies: CloudSupportMicrosoft 365WindowsOffice 365Ruby More:
We are a growing managed cloud services provider supporting SMEs across a wide range of Microsoft technologies. We have built a reputation for delivering responsive, personable support and continue to invest in our people as we grow. This is a fully onsite 1st Line Support Technician role based in Redhill, offering a salary of £30,000 to £32,000. We provide a performance-related bonus of up to 5%, 22 days holiday increasing to 25 days with service, a company laptop, ongoing internal and external training, free pub lunch every Friday, regular team socials, and genuine opportunities to progress your career within the business.
last updated 31 week of 2026