About this role
Salary: £23,061 - 24,685 per year
Requirements: Excellent customer service skillsAbility to accurately gather, record, and clearly communicate customer issues and needsExperience in following complex, technical instructionsAn aptitude for computers and ITWillingness to develop knowledge and understanding of IT support and university systems Responsibilities: Provide first-line support and triage to end-users, including staff, students, and visitorsResolve issues where possible and escalate to more senior team members when requiredSupport software, systems, and hardware for staff, students, and other usersUndertake day-to-day operational maintenance and support tasks for campus software and hardwareWork directly with users to provide IT support and assist with issue resolutionKeep up to date with developments in the field and the universitys ongoing requirementsGrow knowledge and understanding to help maintain high standards of support Technologies: HardwareSupport More:
We are the Royal Agricultural University (RAU), a globally renowned institution with 180 years of heritage at the forefront of agricultural education and strong industry links. We offer a permanent, full-time Junior IT Support Desk Advisor role based in Cirencester, GL7 6JS, with flexible working options available. This is an excellent development opportunity for someone with an aptitude for computers and IT, and we offer a supportive working environment with a 35-hour week, 30 days annual leave plus bank holidays, pension scheme, free and guaranteed campus parking, discounted catering, free onsite gym, free library services, employee assistance programme, occupational health and counselling, cycle to work scheme, and staff development opportunities. We are an equal opportunities employer and welcome applications from under-represented groups.
last updated 31 week of 2026