About this role
Salary: £40,000 - 60,000 per year
Requirements: Experience supporting Microsoft Dynamics 365 Business Central in a business-as-usual environmentSolid knowledge of Microsoft 365 tools, including Teams, SharePoint, Outlook, and OneDriveFamiliarity with PowerApps and Power BIUnderstanding of business processes in finance, operations, or supply chainStrong problem-solving ability and a customer service mindsetClear and confident communication skillsKnowledge of Dynamics 365 Field Service or Customer Engagement modules is desirableExperience with Power Automate is desirableService Management or ITIL experience is desirableBasic SQL or data querying knowledge is desirable Responsibilities: Provide frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools, including Teams, SharePoint, Outlook, and OneDriveInvestigate, troubleshoot, and resolve incidents and service requests in a timely and professional mannerEscalate complex or unresolved issues to third-party vendors or senior IT colleaguesMaintain and update support documentation and resolution logsEnsure business continuity through prompt issue managementProvide user support across the organisation in line with service level agreementsSupport the design and enhancement of PowerApps solutions to meet business needsAssist in maintaining and developing Power BI dashboards to provide actionable insightsCollaborate with internal teams to identify automation opportunities using Power Platform toolsWork with business users to scope and test new app or report featuresContribute to the integration of data sources and systems within the Microsoft ecosystemHelp train users on PowerApps and Power BI usage and functionalityAssist with configuration, testing, and deployment of system changes or new featuresParticipate in small-scale IT projects and system rolloutsCollaborate with business units to identify process improvement opportunities Technologies: SupportITILMicrosoft 365Power BISQLSharePointOffice 365 More:
We are offering a Business Applications Lead role based in Sheffield with hybrid working and a salary of up to £60,000. You will support and enhance business-critical systems across the group, working with Microsoft Dynamics 365 Business Central, Microsoft 365, and Power Platform technologies. This role is focused on keeping IT applications running effectively, resolving issues quickly, and driving continuous improvement across systems and processes.
last updated 31 week of 2026