About this role
Salary: £48,000 - 48,000 per year
Requirements: Active SC Clearance, or eligibility to undergo SC ClearanceStrong technical skillsExcellent problem-solving abilitiesSolid understanding of supply chain principlesAbility to handle incoming technical support incidents, requests, and changesAbility to manage a personal call queue and close calls in a timely fashionAbility to provide ongoing customer updates and communicationAbility to resolve issues ranging from simple password resets to complex server queriesAbility to escalate calls to 3rd Line Team as necessaryAbility to work as part of a close-knit, highly skilled team of engineersExcellent customer service skillsAbility to work with internal teams, including 3rd Line Technical Delivery Teams, Development, and ProjectsAbility to perform software builds and re-builds on PCs and laptopsAbility to fix hardware faults and install upgrades to client hardware Responsibilities: Handle incoming technical support incidents, requests, and changesManage a personal call queue and close calls in a timely fashionProvide updates and maintain ongoing customer communicationResolve calls ranging from simple password resets to complex server queriesEscalate calls to the 3rd Line Team as necessaryWork as part of a close-knit and highly skilled team of engineersProvide excellent customer serviceCollaborate with internal teams such as 3rd Line Technical Delivery Teams, Development, and ProjectsPerform software builds and re-builds on PCs and laptops as requiredFix hardware faults and install upgrades to client hardware Technologies: HardwareSupport More:
We are Experis Consultancy, a global organization with a well-established team of over 1,000 consultants on assignment across 20 clients worldwide. Our UK operation is growing rapidly, with ambitious expansion plans over the coming years. We are part of the Manpower Group of companies, collectively turning over $20 billion a year. We partner with major clients across the UK spanning multiple industries, and we take a personal approach with both our clients and our employees. We are passionate about training, technology, and career development. This role is based in Hursley and requires active SC Clearance or eligibility to obtain it. We also offer a benefits package that includes a contributory pension scheme, Employee Assistance Program, medical and dental cover, 22 days holiday plus bank holidays, maternity pay/shared parental leave and paternity leave, and sick pay.
last updated 31 week of 2026