About this role
Salary: £25,000 - 35,000 per year
Requirements: Proven experience in a 1st/2nd Line Service Desk role.Technical knowledge of Microsoft systems including AD, Windows Server, DNS, DHCP, and NPS.Experience with networking tools such as firewalls, switches, routers, and Wi‑Fi.Exposure to cloud, storage, and virtualisation technologies including Azure, Office 365, SharePoint, NAS, VMware, and Hyper-V.Ability to work independently and handle a pressurised ticketing environment.Exceptional customer service and engagement skills.A full driving licence is preferred. Responsibilities: We manage multiple tickets and projects simultaneously.We assist with technical support requests within the team.We keep our IT documentation fully up to date.We meet and exceed established SLAs.We ensure clear communication with both customers and internal staff.We report directly to and work closely with the senior management team.We handle office-based duties and conduct onsite work when required. Technologies: AzureCloudHyper-VSupportOffice 365SharePointVMwareWindows More:
We are an established IT provider recruiting a 2nd Line Service Desk Engineer to join our growing service desk team based in Shoreham. In this role, we provide excellent customer service while responding to and resolving a wide range of technical support requests in a dynamic, ever-changing environment. Please apply as directed.
last updated 31 week of 2026