About this role
Salary: £30,000 - 35,000 per year
Requirements: Minimum 1 year of experience working within an MSP environment is desirable.Proven experience in 2nd/3rd Line support.Strong experience with M365 administration, including Entra and Intune.Technical knowledge of Microsoft systems, including AD, Windows Server, DNS, DHCP, and NPS.Experience with networking tools such as firewalls, switches, routers, and Wi-Fi.Exposure to cloud, storage, and virtualisation technologies such as Azure, SharePoint, NAS, VMware, and Hyper-V.Ability to work independently and handle a pressurised ticketing environment.Exceptional customer service and engagement skills.A full driving licence is preferred. Responsibilities: Provide excellent customer service while responding to and resolving a wide range of technical support requests.Manage multiple tickets and projects simultaneously.Assist with technical support requests within the team.Keep our IT documentation fully up to date.Meet and exceed established SLAs.Ensure clear communication with both customers and internal staff.Report directly to and work closely with the senior management team.Handle office-based duties and conduct onsite work when required. Technologies: AzureCloudHyper-VSupportSharePointVMwareWindows More:
We are an established IT provider with a growing service desk team based in Shoreham. We are recruiting a 2nd/3rd Line Service Desk Engineer to join our dynamic and ever-changing environment, where customer service and technical support are central to the role. Our team works closely with senior management and supports a mix of office-based and onsite work when required.
last updated 31 week of 2026