About this role
Salary: £60,000 - 70,000 per year
Requirements: Experience in IT operations, IT service management, infrastructure management, service delivery, or senior IT supportExperience in IT operations or senior IT support managementExperience with Microsoft 365, Azure, and Entra IDGeneral networking knowledge, including TCP/IP, DNS, DHCP, firewalls, WAN, and LANExperience managing suppliers, MSPs, or contractorsExperience improving IT processes, service levels, and user experienceClear communication skills with both technical and non-technical stakeholdersA practical, hands-on approachUseful experience with AWS, NetSuite or wider ERP systems, ITIL, Microsoft certifications, or working alongside transformation/project teams Responsibilities: Run and improve the day-to-day IT functionManage one internal IT technicianImprove ticket triage, prioritisation, and communicationManage external IT suppliers, MSPs, and specialist partnersSupport Microsoft 365, Azure, Entra ID, networking, and core infrastructureProvide hands-on technical support where neededSupport system updates, changes, and service improvementsImprove IT processes, reporting, and user confidenceEnsure new systems and changes are ready to move into BAU support Technologies: AWSAzureERPSupportITILLANMicrosoft 365TCP/IPOffice 365CloudRuby More:
We are a long-established, family-owned business based in Petersfield, Hampshire, with an onsite working model and a salary of up to £70,000 plus benefits. We have grown significantly in recent years, including through acquisition, and are expected to reach close to £50m turnover this year. We place a strong focus on culture, relationships, and being a good place to work. This is a hands-on IT Operations Manager role with real ownership, working closely with our CFO, one internal technician, external IT suppliers, and the Technology and Transformation team where BAU IT and wider business change overlap.
last updated 31 week of 2026