About this role
Job summary
This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.
Ensure the admissions support meets the requirements and the needs of the service with the agreed manpower
Be fully conversant with Corporate and Care Group agendas, through regular analysis and interaction, ensuring administrative functions are proactive in the support of their delivery.
Ensure that complex and highly sensitive information is held and/ or communicated appropriately.
Responsible for ensuring individual staff development reviews are undertaken in accordance with Trust objectives. Ensure that training and development plans are 1 identified and a training needs analysis for the service is produced, actioned and monitored.
Ensure staff within the Admissions team adheres to policies and procedures, taking corrective action as required through robust performance management framework.
Responsible for the recruitment, training and development of relevant administration staff within the team.
Ensure that all staff attend mandatory training sessions as specified by the Trust.
Responsible for cascading relevant information to staff in a timely manner.
Main duties of the job
Support Service Manager, General Manager, clinical and nursing leads in improving performance in key areas and achieving quality clinical services in line with the Care Group and Trust's service strategy
Lead on drafting the monthly performance report with support from Service Manager
Ensure outpatient waiting lists are validated and managed in accordance with Trust policies, targets set by the General Manager and national and local targets are met e.g. RTT
Present weekly RTT and cancer reports to the SM / GM, highlighting causes for concern and mitigating actions.
Regularly review and update the directorate's RTT/cancer governance standard operating procedure in line with the trust's access policy and local reporting requirements
About us
The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job description Job responsibilities
Communication
To liaise with members of the General Surgical clinical and management team on the operations issues within the service
To manage and disseminate information coming into the department.
To communicate with patients who may be anxious or concerned regarding sensitive matters and where barriers to understanding might exist, showing skill and empathy.
To act as a role model for other team members and uphold the Trusts core values.
To answer telephone queries from patients and their relatives, clinical and administration staff, other hospitals and referring agencies and refer as necessary to appropriate staff.
To liaise with the clinical teams working closely with them in a tactful manner to identify suitable dates for surgery.
To maintain thorough and accurate records of all correspondence with patients throughout the admission process.
To report adverse incidents, quality alerts and patient complaints to line manager and assist in investigations where required.
To liaise with all members of the multi-disciplinary team to ensure that relevant information about the patients condition/ needs are communicated.
Service Development
To act at all times as an effective role model promoting best practice at all times.
Develop, implement and monitor policies and procedures that ensure efficient and safe use of resources in the delivery of services.
To work closely with other departments e.g. pre-assessment and theatres, to identify cross-service changes which would improve the patient experience and improve efficiency.
People Management and Performance
Lead, coach and manage the performance of the team in line with good people management practices. Ensuring excellence is recognised and underperformance is addressed.
Participate in regular performance appraisal meetings and ensure each member of the team has a clear set of objectives and development plans.
Ensure the team is compliance with all statutory, mandatory training together with any professional training requirements, ensuring they are up to date and fully compliant.
Manage team absences including sickness in line with Trust policy ensuring the appropriate return to work meetings occur, e-roster is updated and productivity is at keep to the highest possible level.
Identify and fill any vacancies that arise within the team in line with the Trusts recruitment policy and process.
Identify talent and support the internal talent management process in order attract and retain and succession plan for your people.
Review skills mix at regular intervals in order to identify any potential opportunities to maximise resource utilisation / allocation, ensuring job descriptions are kept up to date.
Ensure overall wellbeing of the team is maintained. Continuously support in improving the morale of the team and implementing a culture of zero-tolerance for bullying and harassment.
General
The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.
To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.
We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued.
To observe and maintain strict confidentiality of personal information relating to patients and staff.
To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.
All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication.
Everyone is responsible for promoting inclusion no matter their role or team. At Kings, we want to create an environment where everyone feels valued, respected and welcomed
Safe Guarding
The Trust takes the issues of Safeguarding Children, Adults and addressing Domestic Abuse very seriously. All employees have a responsibility to support the organisation in our duties by;
attending mandatory training on safeguarding children and adults familiarising themselves with the Trust's processes for reporting concerns reportingany safeguarding child or adult concerns appropriately Infection Control Statement
The post holder has an important responsibility for and contribution to infection control and must be familiar with the infection control and hygiene procedures and requirements when in clinical areas.
The post holder has an important responsibility for and contribution to make to infection control and must be familiar with the infection control and hygiene requirements of this role.
These requirements are set out in the National Code of Practice on Infection Control and in local policies and procedures which will be made clear during your induction and subsequent refresher training. These standards must be strictly complied with at all times.
Person Specification
Shortlisting Criteria Essential
Experience managing patient pathway processes and waiting lists effectively Experience using EPIC High level of work organisation, self-motivation, drive for performance and improvement and flexibility in approach and attitude. A good understanding of the changing NHS environment and of the challenges facing the Health Service in meeting the 18-week target Well developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, ensuring they understand the Trust's and your performance expectations
Desirable
Excellent computer literacy, ability to use MSWord and Excel to a high standard including analysis and report production
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name King's College Hospital NHS Foundation Trust
Address King's College Hospital
Denmark Hill
London
SE5 9RS
United Kingdom
Employer's website https://www.kch.nhs.uk/ (Opens in a new tab)