About this role
Job summary
PREVIOUS APPLICANTS NEED NOT APPLY
The successful applicant should be able to provide efficient, effective and comprehensive clerical support to the Imaging Department, in a general office setting, in accordance with Trust policies and procedures and preferably with knowledge of CRIS . To ensure that all patient information is correct and to deal with day to day enquiries from both the general public and other hospital departments in a courteous, efficient and timely manner.
The post is for 37.5 hours/week which include evening and weekend work on a rota basis.
Main duties of the job
WALSALL HEALTHCARE NHS TRUST
MANOR HOSPITAL - IMAGING SERVICES
Full time posts - Permanent Contract - 37.5 hrs per week
Pay Scale: AfC Payband 2
The post holder will participate in, promote and maintain efficient and effective delivery of a Diagnostic Imaging service throughout the Trust, whilst maintaining a quality service.
Applicants must possess:
A minimum of 2 years administrative/clerical experience within an NHS organisation in the last 2 years.Business and Administration Level 2 is desirableDemonstrate excellent prioritisation and time management skills and adaptability.Have excellent communication skillsGood organisation skillsFlexible working approach
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 286,700, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. Work is also well underway on its multi-million pound new Urgent and Emergency Care Centre which will house a new Emergency Department (including Children's Emergency Department), co-located Paediatric Assessment Unit, Acute Medical Unit and Urgent Care Centre. This is scheduled for completion this year.
We would particularly welcome applications from people from a BME background and people with a disability as these groups are currently under-represented at senior level. We value diversity within our Trust and are working to achieve equality in our recruitment.
We support flexible working for all employees and prospective applicants.
Any settled workers meeting the requirements must be offered the position in preference to any non-resident candidates meeting the requirements, unless the role falls under a PhD-level code, in which case sponsorship may be attained.
Job description Job responsibilities
Principal DutiesThe post holder must be competent in administration support.Planning, organising and prioritising own workload whilst accepting direction and delegation from the Administration Manager.Providing and receiving routine information as assigned to support colleagues, clinicians, patients and other departments and clients.Requesting necessary items, information or services from other departmentsResponding promptly and appropriately to all external and internal telephone queries.Providing clerical support as assigned.Communicating appointments or examination information to patients or carers.Exercising judgment to record and report all relevant information as appropriate.Maintaining confidentiality and adhering to all organisational policies relating to the job.Responsible for processing imaging referrals as assigned.Handling, maintaining and tracking files and / or patient records accurately, confidentially and sensitively according to approved organisation and governance standards.Processing detail relating to patients and staff promptly and in organised and accurate manner.Receiving and handling of telephone calls according to established policies of professional telephone etiquette. Receiving, welcoming and directing visitors as they arrive in the department.
Person Specification
QUALIFICATIONS Essential
Good standard level of education (GCSE or equivalent) in four subjects, one to be English
Desirable
NVQ level 2 (or equivalent) in Administration or Customer Service, or equivalent experience
EXPERIENCE Essential
Have previous experience of working within an office environment Good communication skills
Desirable
Good organisational skills
KNOWLEDGE Essential
Good IT knowledge
Desirable
Experience of working in a busy Radiology department
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Walsall Healthcare NHS Trust
Address Walsall Manor Hospital
Moat Road
Walsall
WS2 9PS
United Kingdom
Employer's website https://walsallhealthcare.nhs.uk (Opens in a new tab)