About this role
Job summary
We are looking Health Co-Ordinator for the Queens Medical Centre. The working pattern is 27 hours per week and days can be discussed at interview.
The Health Co-Ordinator role is crucial to the day to day running of the surgery. The role covers everything from front desk to assisting the clinical team and and when necessary
Main duties of the job
Front Desk Management, Greet patients upon arrival, verify their information. Ensure a welcoming and respectful environment for all visitors. Efficiently manage appointment scheduling using the practices systems; adjust schedules as needed to accommodate patient needs and maximise resource utilisation. Telephone Enquiries Handle incoming calls, provide information to callers, take messages, or redirect calls to appropriate staff members.
Administrative Responsibilities Process eConsultations received. Patient Records Management: Maintain and update patient records with accuracy. Ensure all patient interactions and transactions are logged promptly and comply with legal and privacy requirements. Act as a liaison between patients and healthcare providers. Ensure that communication is clear and that patients understand their schedules, treatment plans, and any preparatory steps for appointments.Resource
Navigation: Guide patients to access various healthcare resources available to them, including special clinics, educational sessions, and community services.Resource Management:
Manage front-office supplies and ensure that patient areas are stocked with necessary items like forms, brochures, and informational materials.Safety Protocols Maintain cleanliness and safety of the reception area, complying with health and safety guidelines to ensure a safe environment for patients and staff.
About us
Overview of your organisation
Queens Medical Centre is a GP surgery with a branch site in Lynton. Our total patient cohort is 11,500 patients across both sites. We are part of the Fuller & Forbes Healthcare Group.
As a group, our vision is to enable patients to live longer and healthier lives that are full, active and meaningful. We aim to do this by developing a sustainable primary healthcare service. Our service is undertaken by our vast multidisciplinary team of GPs, Advanced Clinical Practitioners, Pharmacists, Paramedics and Nursing teams, as well as our PCN staff.
Job description Job responsibilities
Job description
Patient Interaction and Support:
Front Desk Management, Greet patients upon arrival, verify their information, and direct them to appropriate departments. Ensure a welcoming and respectful environment for all visitors.
Appointment booking: Efficiently manage appointment scheduling using the practices systems; adjust schedules as needed to accommodate patient needs and maximise resource utilisation.
Telephone Enquiries: Handle incoming calls, provide information to callers, take messages, or redirect calls to appropriate staff members.
Administrative Responsibilities: eConsultations: Process eConsultations received. Patient Records Management: Maintain and update patient records with accuracy. Ensure all patient interactions and transactions are logged promptly and comply with legal and privacy requirements.
Communication and Coordination: Healthcare Provider Liaison: Act as a liaison between patients and healthcare providers. Ensure that communication is clear and that patients understand their schedules, treatment plans, and any preparatory steps for appointments.
Resource Navigation: Guide patients to access various healthcare resources available to them, including special clinics, educational sessions, and community services.
Resource Management: Manage front-office supplies and ensure that patient areas are stocked with necessary items like forms, brochures, and informational materials.
Safety Protocols: Maintain cleanliness and safety of the reception area, complying with health and safety guidelines to ensure a safe environment for patients and staff.
Quality Improvement: Feedback Collection: Collect and compile patient feedback to identify areas for improvement in front desk operations and patient care coordination.
Service Enhancement Initiatives: Participate in initiatives aimed at enhancing patient satisfaction and improving service delivery effectiveness.
Training Participation: Engage in ongoing training to enhance skills related to patient care, technology use, communication, and administrative management.
Knowledge Upgrading: Stay updated on new healthcare regulations, insurance policies, and patient care technologies to continually improve service quality.
Person Specification
Experience Essential
Communication Skills: Clear and compassionate communication is essential, as Health Co-Ordinator you must explain complex healthcare options to patients, often with differing levels of understanding. Telephone skills are important for communicating with patients over the phone and scheduling appointments. Confidentiality and Professionalism: Understanding of patient confidentiality, data protection laws (such as GDPR), and maintaining professional boundaries while handling sensitive patient information. Use of SystmOne is advantageous
Desirable
Ability to work independently and as part of a team. Patience and the ability to manage difficult or emotional conversations. Adaptability to meet the diverse needs of patients from different backgrounds. Ability to quickly learn about new services and keep up-to-date with changes in healthcare provision. In summary, experience as a Health Co-Ordinator in a GP surgery would involve supporting patients through the maze of healthcare services, offering guidance, managing appointments, and advocating for patients needs, all while ensuring high levels of confidentiality, empathy, and efficiency.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Fuller and Forbes Partnership
Address Queens Medical Centre
6/7 Queen Street
Barnstaple
N Devon
EX32 8HY
United Kingdom
Employer's website http://bramleyonline.co.uk/ (Opens in a new tab)