About this role
Job summary
The Station Support Manager (SSM) provides support to the (Location) Group Manager (LGM).As a member of the Group leadership team, the SSM is accountable for the co-ordination ofstaff welfare and management, ensuring the effective delivery of emergency care servicesacross the Group by:? Actively supporting and promoting the Trust's vision and values through role modellingeffective and appropriate leadership behaviours in both day-to-day operations and in highrisk, difficult and distressing situations; being flexible by demonstrating appropriateleadership styles and adapting communication to match the situation and audience.? Representing the LGM on behalf of the Trust when required, including at public events.? Collating information and compiling reports for the LGM as required.? Lead on serious incident investigations, undertake the Family Liaison Officer (FLO) roleand undertake complaints investigations.? In the absence of the LGM, lead on key management tasks deciding how these are bestachieved and seeking guidance when required.? Supporting Clinical Team Managers (CTMs) in the delivery of key performanceindicators (KPIs) and objectives through the co-ordination of:
Main duties of the job
? Assist in the delivery of key performance, quality and productivity targets which contributeto the achievement of the KPIs/Group scorecard which will be reviewed at monthly ChiefExecutive Performance Reviews and which show evidence of continuous improvement.? Personally undertake investigations in line with the required standards of quality andaccuracy.? Delivery of agreed objectives.? Timely provision of high quality reports.? Maintain responsibility for personal development including attendance at seminars andtraining courses as agreed with the line manager.? Plan and organise a wide range of on-going complex activities and programmes in linewith station group objectives, formulating and adjusting plans as required.
About us
Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
Our care- delivering outstanding emergency and urgent care whenever and wherever needed. Our organisation- being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for. Our London- using our unique pan-London position to contribute to improving the health of the capital. To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
Job description Job responsibilities
Applicants are advised to read all the information enclosed in the advert job description role specification before completing an application.
Person Specification
Qualifications, Accreditations, Education Essential
Degree or substantial experience in an operational management setting
Experience Essential
Demonstrable current leadership and management experience at a post graduate diploma level or equivalent experience whilst working in an operational ambulance environment or other relevant healthcare setting. Setting, monitoring and reviewing plans and ensuring resilience and sustainability within them to achieve objectives and targets at both strategic and tactical level. Improving and delivering operational performance Identifying/planning for implementing change initiatives. Building and maintaining positive relationships with internal stakeholders from members of staff and trade union representatives to senior managers. Hearing and presenting management cases on a panel at all levels.
Knowledge and Skills Essential
Planning and prioritising conflicting demands and often unpredictable work patterns. Management of risk; identification, mitigation and realisation of risk with effective communication of risk to all levels of the organisation and review with stakeholders Delivering services that demonstrate value for money, implementing service change to drive efficiency and ensure financial efficiencies where possible. Creating a clear vision and translating strategies into operational plans Demonstrating continuous CPD including leadership. Receiving, interpreting ad analysing highly complex data to increase understanding and inform decision making. Presenting highly complex, sensitive or contentious information to internal and external groups and where the atmosphere could be hostile and antagonistic.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name London Ambulance Service NHS Trust
Address New Malden Ambulance Station
London Ambulance Service, Wellington Crescent
New Malden
KT3 3NP
United Kingdom
Employer's website https://www.londonambulance.nhs.uk/ (Opens in a new tab)