About this role
Job summary
Working in a highly pressurised environment to provide a professional, efficient and effective administrative service for the Department. Using initiative in sometimes complex situations to ensure that patients are booked in line with local and national Access targets.
Work as part of a team, supporting other team members to deliver the Access targets and a patient focused booking service.
To obtain case notes for the Department on a timely basis from various locations on Glan Clwyd's site, including the Medical Record's Department.
Main duties of the job
Manage own work load with minimum supervision.
Answer telephone enquiries into the department promptly both internal and external, dealing with queries in a tactful, professional manner and ensuring patient confidentiality is maintained.
Through the use of Priority Picking Lists/Primary Target Lists select and send for adequate numbers of appropriate patients to fill future new and follow up clinic slots, ensuring at least six weeks' notice is given. Ensure that subsequent telephone requests from patients to book appointments are dealt with in a timely manner. Ensure patients able to attend at short notice are identified and are contacted when patients cancel/are cancelled.
To regularly monitor patients that fail to contact the Department to arrange appointments, ensuring that all reminder letters are sent out on time and where necessary patients are removed from the waiting list in line with local policies and procedures and in accordance with Welsh Assembly guidelines.
Ensure that data held on the WPAS system is accurate, up to date and fit for purpose, responding to and undertaking any outcomes of validation and data quality checks.
To provide reception cover for Orthopaedics during times of leave.
To obtain and prepare case notes for the Department on a timely basis from various locations on Glan Clwyd's site, including the Medical Record's Department.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualificatons Essential
ECDL or equivalent experience of working with Microsoft Packages to include Excel and word.
Desirable
Evidence of continuing professional development.
Experience Essential
Experience of using databases. Ability to work to agreed timetables/deadlines.
Desirable
Experience of working in the NHS.
Personal Qualities Essential
Flexible and adaptable. Ability to prioritise own work against a background of change and uncertainty.
Desirable
Self-motivated, proactive and innovative.
Other relevant requirements Essential
Ability to work under pressures. Ability to work as part of a team. Ability to answer telephone bi-lingually. Ability to maintain confidentiality. A flexible approach towards the demands of the workplace.
Skills Essential
Ability to develop and sustain relationships with a wide range of individuals and within group. Excellent numerate, oral and written skills. Excellent communication skills. Able to work in a busy office environmental and deal with a number of different tasks. Ability to prioritise.
Knowledge Desirable
Knowledge and understanding of NHS.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Betsi Cadwaladr University Health Board
Address Glan Clwyd Hospital
Sarn Lane
Bodelwyddan
LL18 5UJ
United Kingdom
Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)