About this role
Job summary
To provide a comprehensive high level, efficient, accurate and prompt administrative service to all stakeholders by assisting in the smooth running of the service.
As a member of the Administration Team, a flexible approach to the post is essential to enable prioritising the different workloads and duties.
The ability to speak Welsh is essential for this post
Main duties of the job
1. To maintain case notes in the department in good condition and repair damaged notes as and when required.
2. Compile case notes for new patient attendees at clinic.
3. Collect and distribute patient case notes or urgent items manually when required to and from other areas of the hospital.
4. Retrieve and return hospital case notes from other departments within the hospital as and when requested by the medical staff.
5. Assist in setting up own work area as appropriate
6. Open and prioritise incoming mail ensuring distribution to the appropriate person.
7. To receive and direct visitors and relatives in a professional and courteous manner at all times and assist in answering queries.
8. On patient's arrival in the department, on a one to one basis, go through registration process with patient.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description Job responsibilities
Please see the full job description and personal specification attached within the supporting documents
Person Specification
English Essential
GCSE Maths and English
Desirable
Good computer skills
English Essential
Experience within a busy office/ call centre environment dealing with members of the public and hospital staff
Desirable
Knowledge of Data protection and patient confidentiality
English Essential
Ability to work to strict deadlines and prioritise tasks with minimal supervision
Desirable
Knowledge of WPAS/ Hospital administration systems
English Essential
Enthusiastic, confident with a positive attitude. Flexible attitude towards duties and responsibilities
Desirable
Ability to communicate professionally and effectively with all levels of staff both verbally and in writing
English Essential
Ability to speak Welsh to Minimum Welsh Level 3 required
Desirable
To function efficiently under pressure and to meet deadlines
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Betsi Cadwaladr University Health Board
Address Abergele Hospital
Llanfair Road
Abergele
LL22 8DP
United Kingdom
Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)