About this role
The Branch Manager is a member of the Branch Network and is assigned to a specific branch location. This position is responsible for managing, maintaining, and developing relationships with current and prospective customers. This position will acquire and maintain a portfolio of deposit accounts and loans. Another key role will be to cross sell related banking services to all clients.
Duties and Responsibilities: • Opens and closes the branch; maintains and stays abreast of security policies and procedures. • Maintains knowledge of branch policies and procedures with respect to approving checks and overrides. • Handles customer problems and complaints; counsels customers with special financial needs and requests. • Participates in activities for generating new business such as sales calls and special events. • Oversees the processing of overnight bags; Processes teller work when necessary • Supervises vault operations and procedures. • Leads the branch team to achieve all production goals set by management while providing quality service. • Develops and maintains relationships with current and prospective customers • Creates a business development plan under the direction of their supervisor • Coordinates with various departments (Trust, Investments, Branches, Operations, etc.) in the servicing of routine transactions and in solving the special customers • Develops and recommends appropriate interest rate, terms, and structure of loans consistent with Bank guidelines and risk/return evaluation • Analyze financial statements to make financing proposals • Provides evaluation of potential borrower loan requests and makes loan recommendations to Senior Lender and/or Loan Committee; Communicates lending decisions to the customer • Monitors and analyzes relationships to determine profitability and makes recommendation regarding accounts to be further developed or eliminated • Works with borrowing customers to procure updated financial information on an ongoing basis • Responsible for expanding prospect base by consistently networking in the community • Services as a representative in various civic and community functions to further enhance the Banks image and develop additional business
General Management Competencies: • Behaves according to sound ethical and legal standards • Demonstrates consistency between what is said and what is done • Must be respectful at all times when working with others • Builds and maintains productive relationships throughout the Bank • Provides timely information to relevant employees (up, down, and across the organization) • Listens to what others are saying • Maintains composure in frustrating situations • Adapts to and helps others adapt to change • Demonstrates flexibility in working with others • Demonstrates professionalism in appearance and actions • Maintains a clean and organized workspace Professional Excellence: • Demonstrates a consistently high level of professional judgment in making sound and accurate decisions • Gathers and analyzes information skillfully to make good decisions • High level of written and verbal communication skills • Identifies and resolves problems in a timely manner; communicates issues and outcomes to appropriate individuals • Develops strong professional relationships with customers and coworkers • Maintains independence and objectivity in carrying out job responsibilities • Adheres to confidentiality policy, code of ethics and follows all policies and procedures relative to Consumer Compliance laws and regulations and best practice recommendations Job Knowledge: • General business and banking knowledge • Knowledge of the Bank's products and services • Knowledge of the Bank's lending policies and procedures • Sales and Customer Service training and knowledge