About this role
SUMMARY
Provides general direction and supervision to Operations and related administrative departments of the Bank.
- Serves as chief administrator of the Bank's Operations area
- Partners with the Executive Team for establishing strategic initiatives
- Coordinates activities in accordance with established policies, procedures and required regulations
- Develops and implements financial institution operating policies and procedures
- Analyzes operational problems and develops procedures for their resolution
- Manages the development of necessary projects, manuals and references, as we
- Identifies and recommends staff training and development to effectively implement operational policies and procedures
- Sets the example for staff with core values and ensures positive morale within the operations department
- Partners with IT to recommend equipment changes and reviews, and approves equipment expenditures
- Monitors and ensures efficient operation of data processing and other technical services as necessary
- Serves as the management liaison to the Board and audit committee
- Forward thinking and recommending technology upgrades/advancements as needed to stay competitive within our footprint
- A track record of maintaining a strong professional relationship with major vendors based on mutual respect and accountability
- Serves as a member of the IT Steering Committee
- Stays abreast of industry best practices