About this role
We're looking for a detail-oriented Operations Team Member to support the day-to-day administrative, leasing, compliance, and reporting functions across multiple manufactured housing communities in the U.S. This is an execution-focused role — you'll be the back-office engine that keeps leasing, billing, maintenance tracking, and reporting accurate and on time for our onsite Community Managers.
If you thrive on process, love clean data, and get things done right the first time, this role is for you.
Core Responsibilities
Leasing & Resident Administration
Enter and maintain leases, renewals, move-ins, and move-outs in Rent ManagerUpload and organize resident documents (IDs, income proof, applications, agreements)Track lease expirations and flag renewals in advanceProcess resident info sheets and verify completenessBackground Checks & Compliance
Run and track background & credit checksRecord approvals/denials per Fair Housing guidelinesMaintain audit-ready resident filesSupport compliance with HUD, state, and park-level rulesCharges, Billing & Collections Support
Post rent, utilities, late fees, and one-time charges accuratelyAssist with water, sewer, trash, and power billing setupsIdentify and flag NSFs, delinquencies, and discrepanciesCoordinate with accounting on corrections and reconciliationsMaintenance & Work Order Support
Create and update work orders in Rent ManagerTrack status and follow up with Community ManagersUpload invoices, notes, and before/after photosHelp ensure maintenance hours are logged correctlyReporting & Data Accuracy
Prepare weekly/monthly reports (occupancy, delinquencies, move-ins/outs, leasing pipeline)Validate data accuracy across Rent Manager and Google SheetsProactively flag exceptions, trends, and risksCommunication & Coordination
Serve as back-office support for onsite Community ManagersCommunicate clearly via Slack and emailEscalate issues with context and documentationWhat Success Looks Like (KPIs)
Data accuracy rate ≥ 99%Lease processing turnaround ≤ 24 hoursBackground checks completed same business dayNear-zero billing error rate100% on-time reportingSlack responsiveness within agreed SLARequirements
2+ years of experience in real estate back-office, property management, or operationsPrior experience supporting U.S.-based clients preferredStrong proficiency in Rent Manager (or demonstrated ability to learn fast)Comfortable with Google Sheets, Docs, and Drive (intermediate to advanced)Working knowledge of U.S. leasing, billing, and compliance conceptsExtremely detail-oriented, organized, and process-drivenHigh integrity when handling confidential dataCalm under pressure and comfortable supporting multiple communities at onceBilingual (English/Spanish) strongly preferred