About this role
This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely in Canada. Please note that this role includes participating in an on-call rotation every 2–3 weeks, covering 10am–10pm from Monday through Sunday. Vena is looking for an SRE to join our SaaS Technology and Operations (STO) team. This role is a match for you if you love building highly scalable, resilient, and automated services. We are an innovative team which aims to provide exceptional customer experience by leveraging best-in-class automation and orchestration practices for Vena's SaaS platform. As a Site Reliability Developer 1, you will be part of the first level of contact into the STO team, focusing on improving the observability, scalability, stability and security of Vena’s SaaS platform. Support key ITIL processes, including Incident management, request management, problem management and change management. Define and document runbooks and standard operating procedures. Field operational requests from our Application Support team and other internal stakeholders Triage and solve issues within defined SLA’s to ensure an excellent customer experience and to unblock other development and support teams Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Identify and troubleshoot problems, investigate root causes, and champion fixes across the organization. Work with infrastructure-as-Code (IaC) with a focus on continuous improvement. Collaborate with cross-functional team members on features and implementation within an agile environment. Report on SLAs and performance metrics as part of the Operations function. Participate in on-call rotation. What we use: Please note this reflects only a portion of our current technical stack, and we are constantly evolving and revisiting our stack as we grow: A modern AWS cloud infrastructure managed through infrastructure-as-code (Terraform), configuration-as-code (Ansible), and CI/CD (Jenkins) RDS MySQL, Redshift, Redshift Spectrum, MongoDB, and Elasticsearch Kinesis, SQS, and RabbitMQ DevOps tools written in Python Back-end applications written using Java, Dropwizard, Spring Boot, and Hibernate Front-end applications written using TypeScript, JavaScript, React (Context Api and Hooks), and Redux Monitoring with DataDog, and CloudWatch