About this role
The Account Manager (AM) is responsible for driving revenue retention and growth within an assigned territory of current Pathify customers. The AM owns the commercial aspects of the customer journey post-contract, including contract renewals, upsells, and cross sells. The AM must be comfortable with building relationships with key contacts across the multiple departments within our client base, account planning and execution, onsite and remote presentations, and collaboration with other members of the Pathify team. Account Managers will bring to the table proven experience quarterbacking multiple internal resources toward success in complex customer engagements. Continually build a strong sales pipeline of revenue expansion opportunities Develop and maintain strong relationships with a high level of trust with decision makers and influencers across multiple departments, enabling ongoing revenue generation opportunities Develop and execute an account plan for each customer, including strategy, growth plans, action plans, timeframes, and milestones. Responsible for ensuring there is up to date inventory of Pathify products and services for assigned customers Clearly communicate potential use cases and other business concepts needed to create value and attract the attention of the customer Monitor contractual agreements with the customer and initiate renegotiations when appropriate Perform daily customer interaction and engagement Perform modular and use-case specific demos of the Pathify platform to customers Create quarterly plans in partnership with leadership Research trends and discover new opportunities to increase sales Log activities and update pipeline metrics daily Maintain a strong understanding of the Pathify platform, especially focusing on best practices and valuable use cases Other duties as assigned