About this role
Neel Veterinary Hospital is seeking an experienced Lead Veterinary Client Service Representative (Lead CSR) to oversee our front desk team and help deliver an exceptional client experience in a fast-paced veterinary hospital. This leadership role is ideal for a seasoned veterinary receptionist or client service professional who enjoys mentoring others, solving problems, and creating a welcoming, efficient environment for clients, patients, and team members. Schedule flexibility is required , as this position must be available to support and coach staff working a variety of shifts to ensure all front desk team members receive consistent leadership and support. Lead, mentor, and support the Client Service Representative (CSR) team Oversee daily front desk operations, workflow, and scheduling. Train, coach, and develop new and existing CSR team members. Deliver exceptional customer service while fostering compassionate, professional client interactions. Serve as the liaison between the front desk, veterinary technicians, doctors, and leadership team. Assist with staffing, scheduling, and shift coverage to support all front desk team members. Address client concerns and workflow challenges promptly and professionally. Maintain an organized, efficient, and welcoming reception area. Support leadership with employee performance, coaching, and continuous improvement initiatives.