About this role
Help Families Access Critical Energy Assistance Services East Bay Community Action Program (EBCAP) is seeking a highly organized and customer-focused Weatherization Assistant to support the daily operations of our Weatherization Assistance Program. This part-time position works 5 hours per day, Monday through Friday, during morning hours , making it an excellent opportunity for individuals seeking a consistent daytime schedule. In this role, you'll serve as the first point of contact for many clients, providing outstanding customer service while supporting front desk operations, scheduling appointments, maintaining accurate records, and entering program data. If you enjoy working with people, have strong receptionist skills, and are comfortable using Excel to manage and track information, we'd love to hear from you. Job Description The Weatherization Assistant provides administrative and operational support for the Weatherization Assistance Program by coordinating client intake, scheduling appointments, maintaining accurate records, processing invoices, managing contractor documentation, and supporting customer communications. This position also performs front desk and receptionist functions, provides outstanding customer service to program participants, and maintains program data within Excel and other tracking systems. The Weatherization Assistant plays an important role in supporting compliance, reporting accuracy, and efficient service delivery. Customer Service & Client Support Serve as a welcoming first point of contact for program participants, vendors, contractors, and community partners. Answer phone calls, respond to inquiries, and provide accurate information regarding program services and eligibility. Assist clients through the intake and application process. Collect, review, and organize required participant documentation. Provide exceptional customer service while maintaining professionalism and confidentiality. Connect clients with additional EBCAP programs and community resources when appropriate. Scheduling & Program Coordination Schedule appointments, home energy audits, inspections, and weatherization services. Coordinate communication between clients, auditors, contractors, vendors, and staff. Track project progress and maintain scheduling records to ensure timely service delivery. Assist with work order management and support program workflow from intake through completion. Data Entry & Administrative Support Enter and maintain accurate client and program data in Excel and other program databases. Process correspondence, reports, forms, and administrative documentation. Maintain organized electronic and paper filing systems. Prepare records and reports that support funding requirements and program operations. Ensure documentation is complete, accurate, and compliant with program guidelines. Billing & Contractor Support Track and process contractor invoices, vendor payments, and billing records. Assist with accounts receivable and payment documentation. Maintain contractor compliance files, including licenses, insurance certificates, and required documentation. Support financial recordkeeping and invoice reconciliation activities. Team Support & Continuous Improvement Participate in staff meetings, trainings, and professional development opportunities. Identify opportunities to improve customer service, workflows, and operational efficiency. Support additional administrative projects and program initiatives as assigned.