About this role
Our Story Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America , we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors. Davies Claims North America is seeking an experienced Claims Supervisor to lead a team of Liability Claims Adjusters and Claims Assistants. This leadership role is responsible for ensuring high-quality claim handling, regulatory compliance, client satisfaction, and employee development while maintaining operational excellence across assigned accounts. The ideal candidate will possess strong technical liability claims expertise, proven leadership skills, and the ability to mentor and develop claims professionals while fostering a collaborative, customer-focused culture. This posting was developed from the provided Claims Supervisor standards and responsibilities. Leadership & Team Management Supervise, coach, and develop Liability Claims Adjusters and Claims Assistants. Provide technical guidance and ongoing claim direction to team members. Assist with onboarding, training, and mentoring new employees. Design and implement development plans to improve employee performance and technical skills. Conduct regular team meetings and participate in leadership meetings. Assist with recruiting, interviewing, and evaluating candidates for open positions. Handle employee concerns, performance issues, and workplace conflicts in partnership with leadership. Claims Oversight & Technical Leadership Perform initial reviews of new loss notices to identify coverage concerns, liability exposures, red flags, and recovery opportunities. Assign claims and provide handling instructions to adjusting staff. Ensure claims are managed in accordance with client requirements, company standards, and applicable laws and regulations. Provide guidance on: Liability evaluations Coverage analysis Litigation management Recovery opportunities Subrogation and excess recovery Reserve adequacy Settlement authority Client reporting requirements Monitor claim closure performance and service-level expectations. Ensure timely responses to legal documents and litigation developments. Ensure timely excess carrier reporting and reimbursement recovery activities. Client Relationship Management Maintain regular communication with assigned clients and account stakeholders. Participate in claim reviews, stewardship meetings, and client presentations. Address client concerns and identify opportunities to improve service delivery. Ensure claim handling aligns with client-specific instructions and expectations. Maintain documentation of client interactions and account activity. Quality Assurance & Compliance Conduct periodic claim file audits to ensure quality standards and compliance. Monitor claim handling accuracy, documentation quality, and regulatory compliance. Ensure adjusters maintain required licensing and continuing education requirements. Identify trends and collaborate with leadership on process improvement initiatives. Escalate significant claim, personnel, or client concerns to management. Operational Support Coordinate workload distribution and coverage during vacations and extended employee absences. Assist with staffing and resource planning. Support claims managers and executive leadership with special projects and operational initiatives. Research and resolve claim administration issues, including no-record mail and claim workflow concerns.