About this role
At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to: Reward platform – discounts for over 800 retailers Development, training, and professional qualifications Location : This roles is based in our office in Fulwood, Preston. Hours: 25 hours a week, Monday to Sunday rota, 5 hours each shift Shift Times: 17:00 - 22:00, 18:00 - 23:00 Our Opportunity: Davies are looking to recruit an experienced Customer Service Advisor to join our growing Property team. At Davies , we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us. Respond to inbound calls from home emergency insurance customers Work to targets and KPI’s in a friendly and professional call centre environment Support the customer through the journey of their claim from initial notification to resolution. Responsible for validating the policyholder, diagnosing the issue and deploying the appropriate trade contractor, keeping the customer informed throughout Take excess policy payments, arrange boiler services and negotiate with contractors Opportunity to multi skill across many insurance product lines.