About this role
Job summary
We are seeking a highly organised and proactive Optometry Administrator to join our busy and evolving Optometry service. This is a varied and rewarding role suited to an individual who thrives on working independently, managing competing priorities, and developing specialist knowledge within a clinical environment.
You'll play an important part in keeping the service running smoothly, from coordinating clinics and managing patient-related queries to supporting ordering and stock processes. Much of the role involves working with systems and information where accuracy is key, so attention to detail and a practical, methodical approach are essential.
As you develop in post, you will gain specialist knowledge in optometry systems, patient pathways and optical services, making this an excellent opportunity for someone looking to build expertise in a technical healthcare setting.
Main duties of the job
Plan and organise your own day-to-day workload to support the running of the optometry service, responding to changing priorities and clinic needs. Manage clinic administration, including setting up and adjusting clinics, booking appointments, and coordinating rooms and clinician availability. Handle patient, staff and supplier queries, providing clear information and escalating to clinical staff where needed. Process contact lens orders and maintain related records, ensuring patients meet required criteria and resolving any queries. Support ordering and stock control, including checking stock levels, placing orders, receipting deliveries, and following up discrepancies. Carry out HESP voucher checks and processing, ensuring forms are accurate and ready for payment.
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Job description Job responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person Specification
Experience Essential
Experience of computer based appoinment booking system Experience of working with the public /customer service
Desirable
Experience within Optometry Experience of stock ordering Experience within Ophthalmology Experience of working with patients with visual imairment
Skills Essential
Ability to work autonomously Organsiational skills /attention to detail
Desirable
Ability to work flexibly based on service need
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East Suffolk and North Essex NHS Foundation Trust
Address Ipswich Hospital
Heath Road
Ipswich
IP4 5PD
United Kingdom
Employer's website https://www.esneft.nhs.uk/ (Opens in a new tab)