About this role
Job summary
Are you an experienced operational leader with a passion for delivering high-quality, safe and effective clinical services? Are you looking for an opportunity to lead service transformation and make a meaningful difference for children, young people and families in a 12 month Secondment role?
We are seeking an ambitious and motivated Service Manager to join our Children's and Young Peoples Directorate as a Band 8a Service Manager for Community Paediatrics, Dietetics and Neonatal services.
This is an exciting leadership opportunity for an experienced manager to provide both operational and clinical leadership across a designated service portfolio. Working closely with the Head of Service and wider senior leadership team, you will be responsible for ensuring the delivery of safe, effective, high-quality and financially sustainable services that meet the needs of children, young people and families.
The successful candidate will lead service improvement, workforce development and operational performance, while building strong partnerships across the wider health and care system. This role offers an opportunity to influence strategic direction, drive innovation and support the delivery of outstanding care across integrated services
Main duties of the job
Provide visible operational and clinical leadership across a designated service portfolio Lead the planning, management and delivery of high-quality, safe and effective services Support delivery of key performance indicators, operational objectives and clinical outcomes Lead service improvement, transformation and quality improvement initiatives Manage budgets and resources effectively to ensure financial sustainability and value for money Provide line management and leadership to multidisciplinary clinical teams Support workforce planning, staff development and performance management Build strong relationships with internal and external stakeholders across the Integrated Care System Lead or support complex incident investigations, complaints and HR processes Use data, performance metrics and service intelligence to inform decision-making and service improvement
About us
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
generous annual leave entitlement which increases during your time with us excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes wellbeing support, including an in-house counselling service, external helpline and more staff networks and support group We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job description Job responsibilities
The Service Manager will be a key member of the management team, responsible for providing leadership, operational oversight and strategic direction across designated service areas.
Key responsibilities include:
Leading the operational delivery of services to ensure high standards of care, quality and safety
Supporting continuous service improvement and transformation across clinical pathways
Working closely with the Head of Service and senior colleagues to deliver Trust objectives
Managing operational performance, governance and risk across service areas
Ensuring compliance with national standards, Trust policies and regulatory requirements
Leading multidisciplinary teams to create a positive, high-performing working culture
Supporting workforce planning to ensure teams have the right skills, capacity and capability
Monitoring and managing service budgets and resources effectively
Supporting implementation of innovative models of care and integrated working
Building collaborative partnerships with local authorities, primary care, acute providers and voluntary sector partners
Using data and performance intelligence to drive improvements in patient outcomes and experience
Supporting investigations relating to incidents, complaints and operational concerns
Person Specification
Qualifications Essential
Educated to Master's level or able to demonstrate equivalent experience Evidence of leadership training and commitment to ongoing professional development Strong working knowledge of the health and social care system
Knowledge Essential
Excellent communication skills, both written and verbal Strong analytical skills with the ability to interpret complex data and reports Strong understanding of operational performance, governance and risk management
Experience Essential
Significant senior operational management experience within the NHS or equivalent healthcare setting Experience delivering service transformation and improvement Experience managing complex incidents, complaints or service issues
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Coventry and Warwickshire Partnership Trust
Address Wayside House
Wilsons Lane
Coventry
CV6 6NY
United Kingdom
Employer's website https://www.covwarkpt.nhs.uk/ (Opens in a new tab)