About this role
Job summary
You are the first point of contact in a busy ED reception area at Heartlands Hospital.
You are responsible for booking in patients and ambulances on to the PAS system, taking calls and messages, booking fracture clinic appointments and scanning documents in a timely manner.
We currently have 1 post available
30 hours - 4 days a week
The shift pattern is
Earlies - 07:00am - 15:00pm
Lates - 15:00pm - 23:00pm
Nights - 23:00pm - 07:00am
This also includes weekends and bank holidays.
Main duties of the job
First point of contact
Register new patients
Book patients in
Book Ambulances in
Answer telephone
Admissions onto PICS
Scanning documents
Printing labels and wristbands
Deal with general queries
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description Job responsibilities *Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications Essential
*Good level of Education *GCSE grade C or above in English Language and Maths or equivalent or equivalent work experience
Experience Essential
*Substantive experience in a customer care environment
Desirable
*Previous NHS employment *Reception experience
Additional Criteria Essential
*Communicate sensitively and effectively *Excellent face to face verbal communication skills *Demonstrate negotiating skills both with patient/visitors or colleagues of all levels *Excellent telephone skills/manner *Ability to remain impartial and maintain confidentiality *Methodical and accurate *Team working and working on own initiative *Good working knowledge of computerised systems *Good general keyboards Skills *Ability to manage workload *Ability to work in a pressurised and busy environment *Punctual and Reliable *Ability to remain calm whilst maintaining a courteous, caring, professional attitude when dealing with people in an emergency situation *Ability to act on behalf of patients/visitors in the care of the waiting room in the event of a medical or security incident escalating the issue to Senior Nurse Co-ordinator, Security and/or Police
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Birmingham NHS Foundation Trust
Address Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
United Kingdom
Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)