About this role
Job summary
To provide an efficient receptionist service to all visitors attending the Good Hope Hospital, Radiology Department and maintain a sensitive, friendly approach.
Working on the reception desk meeting and greeting staff and visitors; dealing with general enquiries, answering the telephone and carrying out administrative duties.
Recruiting for:
1 x 37.5 hour post (flexible working is required, including rotational weekend and evening work)
1 x 24 hour post (flexible working is required, including rotational weekend and evening work, 4 working days at 6 hour shifts)
Main duties of the job
*To welcome staff and visitors in a friendly and professional manner, dealing with enquiries appropriately
*Receiving and sending emails, sending faxes, dealing with photocopying and distribution of copies as instructed by Line Manager
*Receiving and distributing of daily post/ deliveries and action as required
*Undertake filing
*Answering the telephone in a courteous manner recording all messages accurately and referring on appropriately
*Maintain confidentiality of records on the telephone in conversation and in writing
*Ensure the reception area is kept tidy
*Organise ordering of stationery and storage
*Report any problems to line manager as appropriate
*Policy and Service Responsibilities
*Work collaboratively as part of an integrated team
*Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role
*Participate in and contribute to the effective introduction of new systems and initiatives leading to the improvement and development of services
*Responsibility for Information
*Be responsible for confidentiality in line with Trust policy and procedures
*Accurately input data/confidential data using a variety of Trust IT systems in a timely way. Strictly adhere to Caldicott and the Data Protection Act
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description Job responsibilities
Main Duties & Tasks Continued:Please note for a specific detailed job description for this vacancy please see attached job description.
*Prepare and scan information onto the Trust IT systems as required
*Ensure all information held is kept up to date and available
*Maintain a confidential and efficient filing and maintenance system
*Be responsible for the quality of information
*Photocopy and distribute documents as required
*Shred and destroy confidential documentation in line with Trust policy
*Provide information/produce basic routine reports at an appropriate level under supervision
*Be responsible for the lifecycle management of records in paper and electronic form
*Participate in the on-going archive process for paper care records
*Create electronic and paper records to the standard Trust design.
*Track the movement of records as appropriate
*Ensure appropriate records and files are available to staff as required
Person Specification
Qualifications Essential
* Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
Experience Essential
* Experience of dealing with the Public/Customer service experience * Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Teams and Outlook) * Experience of using IT systems * Experience of working in a busy office / customer care environment * Knowledge of administrative systems/ office procedures acquired through on the job training.
Desirable
* Experience of working in Healthcare
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Birmingham NHS Foundation Trust
Address Good Hope Hospital
Rectory Rd
Sutton Coldfield
West Midlands
B75 7RR
United Kingdom
Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)