About this role
Job summary
An exciting opportunity has arisen at SWBH NHS Trust for an enthusiastic, self-motivated Booking Coordinator to join our dynamic and dedicated medical retina and glaucoma team in the Ophthalmology Group at the Birmingham Midland and Eye Centre.
This post holder is for 35 hours post per week Monday to Friday.
Birmingham and Midland Eye Centre is one of the largest facility of its kind in Europe. Based at City Hospital in Birmingham, our facility receives referrals from hospitals and GPs across the region. We offer a comprehensive set of services including ophthalmology A&E, diagnostics, day surgery and outpatients, as well as housing administrative and educational facilities.
Main duties of the job
To provide administrative and clerical support to the work of the medical retina service. Dealing and managing complex 18 week pathways and RAG rated pathways and ensuring patients are seen and treated within timeframes. working closely with the clinical team and patient administration manager to support capacity and demand. Thrive to providing excellent patient experience. Answering all phone calls for the glaucoma service therefore working as part of a team is essential.
We are looking for a innovative, enthusiastic team player who is well organized and motivated to join our team. The role will contribute to improving the care and experience of medical retina patients treated within our Trust.
You must enjoy working in a busy environment and be able to priorities your own workload. You will need good interpersonal skills, be IT literate and able to work under pressure in a fast paced environment
About us
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.
We care for our patients, we care about our population, and we care about our people.
Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.
Job description Job responsibilities
Please see attached Job Description and Person Specification for full details of what this role entails
Person Specification
Qualifications Essential
GCSE (or equivalent) Maths and English, Grade C or above
Desirable
NVQ 2 Administration or equivalent
Experience Essential
Significant administration experience Good analytical skills and ability to interpret data from a variety of sources Working knowledge of NHS Able to work as part of a team and influence others Ability to utilise Microsoft Office Suite, including WORD and EXCEL Experience in use of database systems
Desirable
Experience of working in a clinical area or similar or of collating clinical information Experience of waiting lists/appointment service
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Sandwell and West Birmingham NHS Trust
Address SWB NHS Trust Birmingham Midland Eye Centre
Dudley Road
Birmingham
B18 7QH
United Kingdom
Employer's website https://www.swbh.nhs.uk/ (Opens in a new tab)