About this role
Job summary
FIXED TERM - 12 MONTHS (Start date: Mon 5th Oct 2026)
GP Receptionist 27.5 Hours per Week
We are looking for an experienced and professional GP Receptionist to join our friendly and supportive practice team.
Hours: 27.5 hours per week
Shift Pattern:
Monday: 1:00pm 6:30pm
Tuesday: 8:00am 1:30pm
Wednesday: 1:00pm 6:30pm
Thursday: 1:00pm 6:30pm
Friday: 8:00am 1:30pm
Main duties of the job
As the first point of contact for our patients, you will provide a welcoming and efficient reception service. Duties will include:
Greeting patients and visitors in a friendly and professional manner.
Answering telephone calls and online requests and dealing with patient enquiries.
Booking, amending and cancelling appointments.
Processing repeat prescription requests in line with practice procedures.
Managing patient records and ensuring confidentiality is maintained.
Undertaking general administrative and reception duties to support the smooth running of the practice.
About us
Valley Medical Centre is a friendly, well-established GP practice located on Johnson Street in the heart of Stocksbridge, Sheffield (S36 1BX). Situated on the northern edge of Sheffield, close to the Peak District National Park and the Barnsley border, the practice serves a diverse mix of urban and rural communities, including Stocksbridge, Deepcar, Midhopestones, Bolsterstone, Langsett and Thurgoland.
We provide high-quality primary care services to approximately 9,500 registered patients and are committed to delivering safe, accessible and patient-centred healthcare. Our purpose-built premises are fully accessible and offer a wide range of GP and enhanced primary care services to meet the needs of our local population.
Our multidisciplinary team consists of four GP Partners and five Salaried GPs, supported by experienced practice nurses, a nurse associate, healthcare assistant, phlebotomist, and a dedicated administrative and reception team. We also work closely with a range of attached healthcare professionals, including clinical pharmacists, first contact practitioners, mental health practitioners, district nurses, health visitors and midwives, ensuring patients receive comprehensive, joined-up care.
Job description Job responsibilities Hours
27.5 hours per week (0.73 FTE)
Working PatternMonday: 1:00pm 6:30pmTuesday: 8:00am 1:30pmWednesday: 1:00pm 6:30pmThursday: 1:00pm 6:30pmFriday: 8:00am 1:30pmSalary£12.92 per hour
Responsible toPractice Manager, other members of leadership team and GP partners.
Job SummaryThe Receptionist is the first point of contact for patients and visitors attending the practice. The post holder will provide an efficient, professional and courteous reception and administrative service, ensuring patients receive a high standard of customer care while supporting the smooth running of the practice.
The successful candidate must have previous experience working in a GP surgery and be competent in the use of SystmOne ideally.
Main Duties and ResponsibilitiesReception DutiesWelcome patients and visitors in a professional and friendly manner.Answer incoming telephone calls and online requests promptly and deal with enquiries appropriately.Book, amend and cancel appointments using SystmOne in accordance with practice protocols.Review new patient registrations and update patient demographic information.Receive and accurately record requests from patients, signposting where appropriate. Verbally, via email, online enquiries etc.Manage the reception area to ensure it remains tidy, welcoming and confidential.AdministrationProcess repeat prescription requests in line with practice procedures.Receive, sort and distribute incoming mail.File and retrieve patient records and documentation.Process online consultation requests and other electronic communications.Undertake general administrative duties as required.Patient CareProvide excellent customer service to all patients, relatives and visitors.Treat all patients with dignity, respect and compassion.Maintain strict patient confidentiality in accordance with GDPR and practice policies.Signpost patients to the most appropriate clinician or service where applicable.CommunicationCommunicate effectively with patients, colleagues and external healthcare professionals.Work collaboratively with the wider practice team.Escalate concerns or significant events to the Practice Manager or appropriate clinician.Information TechnologyUse SystmOne confidently and accurately.Use Microsoft Office and other practice software systems.Confident using email software.Maintain accurate electronic patient records.ConfidentialityThe post holder must maintain the confidentiality of information relating to patients, staff and the practice at all times in accordance with the Data Protection Act, UK GDPR and NHS confidentiality requirements.
Equality and DiversityThe post holder will support the principles of equality, diversity and inclusion and treat everyone with dignity and respect.
TrainingParticipate in mandatory and statutory training.Attend practice meetings as required.Undertake additional training relevant to the role.Person SpecificationEssentialPrevious experience working as a Receptionist within a GP practice or healthcare setting.Experience using SystmOne is preferred.Excellent communication and interpersonal skills.Good telephone manner.Strong customer service skills.Good IT skills.Ability to prioritise workload in a busy environment.Excellent organisational skills.Ability to maintain confidentiality.Reliable, flexible and able to work as part of a team.DesirableKnowledge of NHS primary care services.Experience of repeat prescribing processes.Understanding of patient confidentiality and information governance.Experience managing appointment systems and patient records.Knowledge of Care Navigation and signposting.
Person Specification
Qualifications Essential
Previous experience working in a GP surgery. Experience using the SystmOne clinical system. Excellent communication and customer service skills. Ability to work accurately in a busy environment. Good IT and organisational skills. A professional, reliable and flexible approach to work.
Desirable
Knowledge of NHS Primary Care and GP practice procedures. Experience of Care Navigation and signposting patients to the most appropriate service. Understanding of the NHS Appointment System and patient access pathways. Experience processing repeat prescription requests. Knowledge of medical terminology. Experience handling patient correspondence, referrals and clinical documents. Understanding of confidentiality, information governance and GDPR within a healthcare setting. Competent in Microsoft Office applications, including Outlook, Word and Excel. Experience of handling difficult or challenging situations in a calm and professional manner. Experience supporting colleagues and working effectively within a multidisciplinary team. Willingness to undertake further training and development relevant to the role.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Valley Medical Centre
Address Valley Medical Centre
Johnson Street
Stocksbridge
Sheffield
S36 1BX
United Kingdom
Employer's website https://www.valleymedicalcentre.org.uk/ (Opens in a new tab)