About this role
Job summary
The Patient Access Team Leader will manage and co-ordinate the Oncology booking team, to ensure the provision of efficient, effective and quality services within a defined specialty and across other services along the patients pathway. The post holder will be specifically responsible for ensuring patients receive timely access to outpatient departments and day case treatments within the Oncology & Specialist Palliative Care services.
The post holder will be required to manage the data quality across service areas, ensuring accurate activity is routinely captured on information systems in real time and where data is found to be incorrect, ensure it is amended appropriately; identifying, addressing, resolving and correcting any process issues identified which may extend beyond their own service areas.
This role is mainly based at Pinderfields Hospital, however you may be required travel to different locations as per service need.
Main duties of the job
Lead and coordinate the Oncology Booking Team, ensuring workloads are effectively managed and service demands are met.Supervise, support and develop administrative staff through recruitment, training, performance reviews, appraisals and day-to-day management.Manage staff attendance, annual leave and workforce planning to maintain service continuity.Foster a positive team culture through effective communication, regular team engagement and sharing of departmental and Trust updates.Ensure compliance with Trust policies, procedures and governance requirements across all areas of responsibility.Monitor patient waiting lists, clinic capacity and performance targets, proactively identifying and escalating potential service pressures or breaches.Validate and maintain the accuracy of patient pathway data, ensuring high standards of data quality and reporting.Collaborate with clinicians, managers and multidisciplinary teams to optimise clinic utilisation, patient flow and service capacity.Produce and analyse performance reports, supporting service improvement initiatives and achievement of key performance indicators.Identify opportunities to improve processes, patient access and waiting list management, implementing changes to enhance service delivery.Respond to enquiries, complaints and escalated issues professionally and efficiently, ensuring excellent patient and stakeholder experience.
About us We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield).
Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion.
As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer-friendly policies, and more.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Job description Job responsibilities
Essential person specification requirements
Qualifications NVQ Level 3 in Business Administration, ILM qualification, or equivalent experience. Good standard of education, including at least 4 GCSEs (Grade C/4 or above) or equivalent. Experience Experience of using Microsoft Word, Excel and email systems. Experience of working to targets and performance standards. Experience of working in a busy, fast-paced environment. Experience of delivering excellent customer service. Skills and Abilities Good keyboard and IT skills. Ability to develop and maintain positive working relationships. Strong written, verbal and telephone communication skills. Ability to manage competing priorities and work under pressure. Ability to maintain a safe working environment for self and others. Willingness to take responsibility and support the wider team. Ability to manage and resolve conflict effectively. Excellent organisational and time management skills. Ability to engage, support and motivate others. Ability to work effectively both independently and as part of a team.
Person Specification
Qualifications Essential
Please click apply now to view the full person specification (there is no obligation to apply).
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Mid Yorkshire Teaching NHS Trust
Address Pinderfields Hospital
Wakefield
West Yorkshire
WF1 4DG
United Kingdom
Employer's website https://www.midyorks.nhs.uk/ (Opens in a new tab)