About this role
Job summary
A part-time opportunity has arisen for an enthusiastic and motivated person to join the Administration team for the Dietetics Department at the Royal Surrey. This is a part time role (25 hours per week - working Monday, Tuesday, Wednesday, Thursday & Friday).
Applicants must have the right to work in the UK, as we are unable to offer visa sponsorship for this role.
You will supporting a busy department of 42 dietitians and 6 dietetic assistants and will required to work under your own initiative as well as part of a team. You will need to deal with enquiries, which may at times be of a challenging nature. We are looking for someone who can effectively prioritise, is computer literate and takes a pride in delivering excellent customer services. You will be given training and supervision to develop your skills when dealing with queries and concerns from patients.
Main duties of the job
This is a busy and varied role, which will primarily support the dietitians with patient related administration tasks which do not require the expertise of a registered dietitian. It includes overseeing the management of telephone and email enquiries and referrals, the electronic management of clinic letters, booking and preparing clinics for dietitians and rescheduling of appointments as well as carrying out other general office duties. This is a key role within the Dietetic Department, providing vital support to ensure the service runs efficiently and effectively. While offering valuable experience within a healthcare setting, this position does not lead to qualification or employment as a Dietitian.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5,000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing programme alongside a strong commitment to developing your career. Our diverse and welcoming Royal Surrey family ensures you feel valued from your initial interview and throughout your time with us.
We are clinically led and provide joined-up care by bridging hospital and community services, alongside delivering regional specialist cancer care. Our main acute hospital site is in Guildford, with community sites at Milford, Haslemere and Cranleigh, and services delivered in patients' homes across Guildford and Waverley.
We work in partnership with Ashford & St Peter's Hospitals NHS Foundation Trust through a collaborative Group Model, supporting joined-up services, workforce flexibility and development opportunities.
The Care Quality Commission (CQC) has rated us as Outstanding. We are proud of our achievements and continue to invest in our people and infrastructure.
To learn more about life at Royal Surrey, please watch our short video: https://www.youtube.com/watch?v=R96pMboIYdo
Adverts may close early, so you are encouraged to apply as soon as possible.
Job description Job responsibilities
To assist the dietitians to provide a high-quality service to inpatients and outpatients at the Royal Surrey Hospital by providing comprehensive administrative support and undertaking tasks which do not require the expertise of a registered dietitian
The post holder will work as part of a team sharing responsibility for the smooth running of the dietetic department in line with Trust performance targets. This post will support the dietitians with the day-to-day care and administration of both inpatients and outpatients attending the Royal Surrey Hospital. A considerate, patient focused service will be provided in all dealings with patients and with staff around the hospital and throughout the whole Trust.
Person Specification
Qualifications Essential
Educated to A Level or NVQ 3 or relevant experience Working knowledge and experience using Microsoft Office (Excel and Word), web based programs and electronic systems
Desirable
Previous experience with audio typing / processing dictated letters
Knowledge Essential
Experience of working in busy environment Experience of dealing with the general public Awareness and understanding of NHS issues Experience in using patient administration systems Excellent telephone manner Evidence of establishing and maintaining effective filing systems Demonstrates the ability to prioritise workload and to adapt effectively to changing priorities
Desirable
Knowledge of basic anatomy and physiology
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Royal Surrey NHS Foundation Trust
Address Royal Surrey NHS Foundation Trust
Guildford
GU2 7XX
United Kingdom
Employer's website https://www.royalsurrey.nhs.uk/ (Opens in a new tab)