About this role
About the Role We’re looking for a proactive, experienced right hand to the Founder, someone who keeps projects moving, turns scattered ideas into organized plans and supports day-to-day e-commerce/marketing operations. You’ll help us track what’s working, keep Shopify fresh and make sure nothing falls through the cracks. This is not a heavy inbox/phones/travel role, it’s an operations + light-marketing hybrid with strong copy chops and a get-it-done mindset. What You’ll Do Operations & Founder Support ● Act as a force-multiplier for the Founder: capture ideas, organize them into an “ideas library,” prioritize, and follow through. ● Build simple weekly dashboards/reporting so the team always knows “what’s going on” (campaigns, sales, launches). ● Drive follow-ups: chase owners, close loops, surface blockers, keep tasks moving. ● Prep meetings (clear agendas, objectives), attend when helpful, and share crisp action summaries. ● Light life admin: calendar blocks, appointment bookings as needed. E-commerce & Marketing Ops ● Shopify upkeep: add new products, write/edit product descriptions, basic merchandising (e.g., seasonality like Halloween), and light landing-page updates (coupon bars, banners, etc.). ● Inventory eyes: flag low stock; coordinate simple re-order cues. ● Copywriting: draft playful, on-brand copy (we love cat puns) for product pages, promos, and light campaign assets. ● Support recurring marketing tasks (e.g., cloning monthly email/promo workflows once patterns are set). ● Gather signals from Trello/Slack and centralize into one clear “what the client needs now” view. Must-Have Experience ● 3+ years in EA/ops or e-commerce operations for a DTC brand/agency (Shopify experience strongly preferred). ● Proven track record owning follow-ups, timelines and cross-team coordination in a fast, founder-led environment. ● Excellent written English and short-form copywriting skill (brand voice, wit, and wordplay). ● Strong tool fluency: Shopify, Google Workspace, Slack, Trello/Asana (or similar). ● Data-comfort: can assemble simple performance snapshots (pull numbers, format, and interpret at a high level). ● High EQ with a low-ego, direct communication style, comfortable with fast decisions and candid feedback. Nice to Have ● Basic HTML/CSS familiarity for small theme tweaks (not required). ● Experience with email platforms and simple campaign cloning. ● Light analytics skills (lookups/pivots/charts) in Sheets/Excel. ● Experience supporting neurodivergent leaders (ADHD) with structured systems. What Success Looks Like (90 Days) ● A living “ideas library” exists and is driving prioritized work. ● A simple weekly performance report lands on time, clear, trusted and actionable. ● Shopify is tidy, up-to-date, seasonally merchandised; descriptions feel on-brand and fun. ● Follow-ups are predictable: owners know what’s due and nothing goes dark. ● Founder spends more time on high-leverage work, less time chasing status. Working Style ● Proactive: you propose improvements and spot risks early. ● Clarifying: you ask sharp questions up front to hit the mark the first time. ● Organized: you turn chaos into clean checklists, timelines and dashboards. ● Brand-savvy: you can match a playful, personality-driven tone.