About this role
Desktop Support Technician M/F Be the desktop support technician for a bank in Luxembourg We are looking for a Desktop Support Technician for one of our clients, based in Luxembourg. • Freelance contract or permanent contract via payrolling company • Strong knowledge required with Windows desktop technologies, end-user support, and workplace collaboration tools • Primarily on-site, position based in Luxembourg • Strong English communication skills required Your Responsibilities End-User Support & Operations • You will provide high-quality IT support to end users in Luxembourg and across international locations. • You will manage global helpdesk requests, ensuring incidents are investigated and resolved within agreed timeframes. • You will collaborate with global support teams to maintain continuous coverage and service quality for the helpdesk function. • You will contribute to system projects and technology upgrade initiatives. • You will create and maintain operational documentation, procedures, and equipment records. • You will proactively produce and report service performance KPIs to support continuous improvement. • You will support desktop, laptop, and mobile device installations, upgrades, and troubleshooting activities. • You will assist users remotely through telephone and dedicated troubleshooting tools. • You will provide day-to-day support for Audio-Visual technologies, including video conferencing and IPTV solutions. • You will analyze system and equipment-related issues, helping to identify opportunities for improvement. Client Interaction • You will act as a key point of contact between technical teams and end users, ensuring efficient troubleshooting and escalation when required. • You will deliver technical setup and support for meetings, events, and functions, ensuring all Audio-Visual equipment operates seamlessly. Projects and Training • You will contribute to a client-focused support environment by consistently meeting service level agreements. • You will participate in local and global technology projects, software deployments, and infrastructure upgrades. • You will work closely with hardware vendors to coordinate break-fix activities and ensure timely resolution of equipment issues. Your Profile • You are experienced in IT client support within a professional environment, with at least 1 year of experience. • You are comfortable providing remote support and managing support tickets through to resolution. • You are committed to delivering an excellent end-user experience and can effectively prioritize support activities. • You are capable of supporting hardware installations such as RAM, storage devices, processors, and cabling. • You are confident diagnosing and resolving hardware-related issues and system conflicts. • You are proficient with Windows 11, Microsoft 365, Microsoft Copilot, and standard office productivity tools. • You are experienced with Poly and Cisco video conferencing technologies, as well as collaboration platforms such as Zoom and Microsoft Teams. • You are an effective communicator who thrives in a team-oriented environment and can manage multiple priorities successfully. • You are recognized for your analytical thinking and strong organizational abilities. • You are ideally certified, or interested in certifications, such as ITIL, Microsoft, or CompTIA. Reference Number : 1452222 Job Title : Desktop support technician M/F Job Type : CDI Industry : Banque Experience : 1 Location : Western Europe,Luxembourg Driving License : Oui