About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Responsibilities:
Handle customer inquiries and resolve concerns promptly and professionallyProvide accurate and detailed information about our products/services to customersIdentify and escalate priority issues to the appropriate departmentsEnsure customer satisfaction and loyalty through effective communication and problem-solving skillsMaintain customer records and update relevant information in the systemCollaborate with team members and other departments to improve overall customer experienceMeet or exceed individual and team targets
Requirements
At least 1 year of BPO work experience (Inbound campaigns)Experience in healthcare account is an advantageExcellent verbal & written English skillsBasic MS tools knowledge (Excel, Word, Outlook)Amenable working onsite in MakatiWilling to work night shiftsBenefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives