About this role
ISTA Personnel Solutions South Africa is a global BPO company, partnering with a U.S.-based healthcare administration client. We are seeking a detail-oriented, tech-savvy Medical Accounts Receivable Agent to support our client.
The primary responsibility of this role is to review and reconcile aging reports, post payments, adjustments, and write-offs, and follow up on outstanding balances. You will collaborate with U.S.-based billing and operations teams to ensure accurate record-keeping and compliance with client protocols.
PLEASE NOTE:
Working Hours: This role requires you to work EST hours, Monday – Friday, 9 AM – 6 PM EST (16:00pm – 01:00am South African time; subject to change depending on daylight savings). Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered. Work Environment: This is a fully remote working role.Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA).
What You’ll Do:
Review and reconcile aging reports to identify outstanding balances.Post payments, adjustments, and write-offs accurately and on time.Follow up on coinsurance balances and assist with collections.Maintain accurate records and ensure compliance with client protocols.Collaborate with U.S.-based billing and operations teams.Requirements
Experience in Accounts Receivable, Medical Billing, or Payment Posting.Strong Excel skills and proficiency in Microsoft 365.Medicaid or insurance knowledge is an advantage.Confident decision-maker with strong attention to detail.Management or supervisory experience is a plus.
If you are not contacted within 14 working days, please consider your application unsuccessful.