About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities
Promptly review and respond to incoming VOB requests from healthcare facilities. Complete and return VOBs to meet urgent processing requirements. Verify insurance eligibility, coverage details, in-network status, and any applicable co-pays or deductibles. Communicate clearly and professionally with internal teams and external facilities to ensure accurate understanding of insurance benefits. Requirements
At least 6 months BPO experience in a US Healthcare Insurance AccountGood working knowledge with Verification of Benefits Good verbal and written English skillsKnowledge with MS ToolsMust be willing to work on-site in MandaluyongAmenable working night shiftsBenefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives