About this role
ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client offering ABA Therapy, is seeking a diligent and personable Compliance Coordinator to ensure timely submission and verification of session notes by their Registered Behaviour Technicians (RBTs).
This role involves daily follow-ups with field staff regarding unsubmitted or unverified session notes from the previous day, utilizing the Rethink platform. The ideal candidate must possess excellent communication skills, a proactive approach to accountability, and the ability to manage a high volume of interactions in a way that remains approachable and respectful.
PLEASE NOTE:
Working Hours: This role requires you to work USA hours Mon - Fri from 9am to 6pm EST (15h00pm to 24h00am South African time. These working hours are subject to change depending on daylight savings and/or the operational requirements of the company.) Work Environment: This is a fully remote working role. Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
Key Responsibilities:
Daily Monitoring: Pull reports from the Rethink platform to identify unsubmitted or unverified session notes from the previous day. Staff Follow-Up: Contact RBTs via email, phone, or text to remind and assist them in completing their session notes. (Utilize existing email templates for consistency.) Issue Resolution: Identify and address any technical issues or barriers preventing timely submission, escalating concerns to the supervisor when necessary. Documentation: Maintain accurate records of follow-up communications and outcomes. Relationship Management: Approach interactions with RBTs in a friendly and supportive manner to encourage compliance without causing discomfort. Requirements
Experience: Prior experience in the US healthcare sector is preferred. Familiarity with Applied Behavior Analysis (ABA) practices and the role of RBTs is highly advantageous. Technical Skills: Proficiency in using electronic health record systems; experience with the Rethink platform is a plus. Communication Skills: Strong verbal and written communication skills with the ability to convey reminders and instructions clearly and empathetically. Organizational Skills: Ability to manage a large volume of follow-ups daily, ensuring no RBT is overlooked. Problem-Solving: Capable of identifying issues hindering session note submission and collaborating with team members to find solutions. Interpersonal Skills: Approachable and friendly demeanour to encourage positive relationships with field staff.
Preferred Skills:
Understanding of ABA terminology and the importance of session notes in client progress tracking. Experience in a compliance or quality assurance role within a healthcare setting. Ability to adapt communication styles to suit different personalities and situations.
If you are not contacted within 14 working days, please consider your application unsuccessful.