About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
Build and maintain strong, trust-based relationships with clinicians. Serve as the central point of contact for questions, support needs, and resource navigation. Track clinician performance and engagement metrics using available data and tools. Collaborate with leadership to identify trends, areas for improvement, and development opportunities. Support initiatives aimed at clinician satisfaction, retention, and professional development. Conduct coach-up care activities to assess engagement and maintain proactive communication. Maintain positive ongoing connections with former clinicians to support alumni engagement and potential future collaborations. Provide timely updates, summaries, and insights to leadership to support continuous improvement. Document interactions, progress, and recommendations in alignment with organizational processes.
Requirements
At least 6 months BPO experience handling a Voice AccountExcellent verbal & written English skillsAmenable working onsite in MandaluyongWilling to work night shiftsBenefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives