About this role
ISTA Personnel Solutions South Africa is a global Business Process Outsourcing (BPO) company partnering with a U.S. client in the elderly home-based care and healthcare services sector. We are seeking a Customer Service Representative to join our after-hours team.
Working Hours
36 – 45 hours per week Shorter shifts during weekdays and longer shifts (up to 12 hours/day) over weekends Hours may change based on operational requirements
PLEASE NOTE
Work Environment: This is a fully remote role. Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered. Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA).
Responsibilities
Answer all incoming calls Resolve client and nurse queries within the scope of after-hours support Respond to queries via the texting platform in a timely manner Notify clients and replace caregiver callouts as necessary Confirm caregivers 1–2 hours before shift start Perform initial intake for callers potentially interested in services Document all scenarios on the platform and update caregiver schedules Assist with non-urgent admin projects as requiredRequirements
Fluent in English Compassionate, confident, responsible, and reliable Customer service experience required Adaptable and flexible regarding work hours Excellent phone and computer skills Bonus: Staffing and/or healthcare experience
If you are not contacted within 14 working days, please consider your application unsuccessful.