About this role
Job Description Summary Bilingual Required: Spanish How will you make an impact & Requirements
• Collaborates with referring physician offices to ensure referrals are completed appropriately • Ensures that referrals are addressed in a timely manner • Reviews details and expectations about the referral with patients • Communicates effectively about the EMR system • Needs basic knowledge of insurance information (i.e. HMO vs. PPO), classes of insurance and is able to instruct and explain to the patient • Makes outgoing calls to patients to inform them of the preferred in network provider that they are being referred to • Verifies if patient would like assistance in coordinating the appointment • Verifies with patient that all information is attached to request • Coordinates scheduling of appointments when appropriate on behalf of patients with specialist offices • Communicates effectively and professionally with specialist offices • Assists in sending Athena fax request to specialist office • Ensures complete and accurate registration, including patient demographic and current insurance information • Assembles information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist • Demonstrates the skills of effective communication, decision-making and organization to ensure efficient job performance and job success • Daily work is accomplished with minimal direct supervision • Work priorities are set in order to accomplish task/goals • Confidential matters are handled appropriately • Provides high-level customer service to both referring physicians as well as referred patients • Confidentiality of patient data is maintained at all times • Workspace is maintained in an organized and professional manner • Courteous and professional demeanor is demonstrated at all times