About this role
Customer Fulfilment Co-ordinator
| Remote | £13.70 per hour | Tuesday to Friday 10am - 7pm and 9am - 6pm on Saturdays | Temp to Perm
***10th August Start ***
Are you an organised and proactive Customer Fulfilment Co-ordinator who thrives in a fast-paced environment with constantly changing priorities Do you enjoy coordinating multiple tasks, communicating with a wide range of stakeholders, and finding solutions to keep operations running smoothly Workshop Recruitment is supporting a search for a Customer Fulfilment Co-ordinator to join an Operations team on a temp-to-perm basis. This fully remote role focuses on securing and managing property viewing appointments, ensuring service levels are maintained and customer expectations are exceeded. The successful Customer Fulfilment Co-ordinator will be highly adaptable, able to respond quickly to changing demands, and confident managing multiple priorities simultaneously. This is a reactive operational role where urgent issues can arise throughout the day, requiring excellent organisation, resilience, and problem-solving skills.
Key Responsibilities
Secure fulfilment of non-urgent appointments while minimising cancellationsMake outbound calls to arrange and confirm appointmentsRespond professionally to inbound calls, emails, and live chatsCoordinate with clients and members to resolve scheduling issuesAudit completed appointments to ensure quality standards are metReview reports, photographs, and deliverables for accuracyComplete detailed end-of-shift handoversSupport wider operational activities and appointment categories as required Skills & Knowledge Required
Minimum 2 years' experience working remotelyStrong administrative and organisational skillsExcellent attention to detail and accurate data entryConfident handling a high volume of outbound and inbound callsAbility to adapt quickly to changing priorities and workloadsStrong problem-solving skills and a solutions-focused approachComfortable working under pressure in a reactive environmentConfident using technology and multiple internal systems Additional Information
Temp-to-perm opportunity via Workshop RecruitmentFully remote roleStart date 10th AugustWorking days: Tuesday to Friday 10am - 7pm and 9am - 6pm on SaturdaysInitial virtual training week: Monday–Friday, 9:00am–5:00pmDedicated home office setup and own laptop essential