About this role
Job summary
Are you an organised and proactive administrator with a passion for supporting high-quality programmes and events?
We are looking for a Programme Officer to join the NHS Alliance and play a key role in coordinating engaging learning, training and stakeholder events.
Main duties of the job
As a Programme Officer you will:
Prepare and coordinate high-quality event materials, including agendas, presentations, training resources and joining instructions. Communicate with delegates, clients, speakers and venues, and respond to event enquiries.Provide event logistics support, take notes and minutes, and manage event surveys to gather feedback and support programme reporting.Maintain and update programme and training materials to ensure quality, accuracy and consistency.Use CRM systems, Microsoft Teams and virtual event platforms to support programme delivery and provide effective event administration.Manage event registration systems, bulk email communications and website updates to promote events and keep programme information current.Support dashboard reporting by analysing programme data, tracking engagement and feedback, and assisting with event budget monitoring and financial administrationAbout you
As well as being organised and proactibve you will have experience in event or programme administration and are able to use webinar and virtual technologies to deliver high quality online/hybrid events.
About us The NHS Alliance is committed to promoting a diverse and inclusive environment for our staff. A place where we can all be ourselves and succeed on merit. We offer a range of inclusive employment policies including family friendly policies and flexible working and we have range of channels to support staff from different backgrounds including our staff networks and a staff forum. The NHS Alliance is committed to being a flexible employer. We understand the value and benefit to our employees being able to work flexibly and our agile working principles are designed to empower our people to work with optimal flexibility and minimal constraints to support a work life balance and take care of employee health and wellbeing. You will receive an excellent benefits package, including 30 days annual leave (plus bank holidays), pension scheme, cycle to work scheme, salary sacrifice schemes and travel season ticket loans.
Job description Job responsibilities
The Board Development Programmes team deliver a range of training and development activities for NHS boards and foundation trust governors. The team delivers over 200+ events annually. The post holder will provide comprehensive logistics and event administration for the programmes training and development events which are delivered in a variety of virtual, in-person or hybrid formats.
Responsibilities
1. Produce and collate event collateral e.g., agendas, presentations, training exercises, joining instructions and other resources to a high standard. Circulating event information to delegates/clients/speakers in a timely manner, liaising with venues and supporting delegates/clients with event queries (via phone, e-mail, and in-person).
2. Provide on the day logistics support, Minute/note taking to support event planning and delivery and create and disseminate event surveys to capture data to support programme reporting.
3. Contribute to keeping programme/training materials updated to ensure high standards and consistency in the outputs delivered.
4. Maintain and make full use of the organisations customer relationship management (CRM) system, Microsoft Teams, and other platforms to support programme/event delivery and effectively utilise virtual event platforms to provide effective on the day event logistics support.
5. Utilise bulk email tools and event registration platforms to support programme/event planning and delivery and proactively maintain relevant sections of the website to ensure this is current and relevant this could include ensuring event dates and booking pages are publicised and promoted in a consistent way, and that information about the programmes is up to date.
6. Contribute to the progression and implementation of intelligent dashboard reporting including recording and analysing programme data such as member engagement levels, income/expenditure, and event feedback. Undertake financial processing and monitoring of event income and expenditure where required.
Person Specification
Experience Essential
Experience of event or programme administration. Proficient in use of Microsoft Office suite and Outlook (Word, Excel, PowerPoint). Experience of using a CRM system and website content management system. Knowledge and experience of using webinar and virtual technologies to deliver high quality. online/hybrid events.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The NHS Alliance
Address 2 The Calls
Leeds
LS2 7JU
United Kingdom
Employer's website https://thenhsalliance.org/ (Opens in a new tab)