About this role
Job summary
Working as part of the administration team based in the Audiology Department, Bangor Hospital the postholder will be required to provide clerical duties relating principally to patient administration in support of clinical staff.
We are looking for a motivated and enthusiastic person to provide an excellent service to patients in a busy out-patient department. It is essential that you have good verbal & written communication skills, excellent customer care and a willingness to help others. You will have experience of a reception environment and will have proficient computer skills.
Main duties of the job
To provide comprehensive clerical support within the Audiology Department including supervision of junior support staff. Provide clerical duties in a busy clinical department, requiring a great deal of multi-tasking. Scheduling patient appointments to ensure that patients are booked in line with local and national Access targets, organising clinics, retrieving and filing case notes, whilst using the Audiology Patient Management System (APMS). Responsible for managing 'Referral to Treatment' (RTT) waiting lists.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge Essential
Good General Standard of Education (e.g. GCSE Maths and English A-C) or Equivalent NVQ Level 3 Business administration or equivalent knowledge and experience
Desirable
Keyboard skills for regular use of computer systems/touch or audio typing
Knowledge and Experience Essential
Significant experience of admin procedures in a busy NHS environment Experience of progressing, chasing, answering queries and task related non routine activities as detailed in the job description Experience of working in an environment under pressure and to deadlines Knowledge of hospital systems In depth knowledge of a database for making appointments and monitoring waiting times Good working knowledge of Microsoft office
Desirable
Previous experience of working in a hospital Experience of undertaking minor repairs to hearing aids
Skills and personal qualities Essential
Excellent IT skills Excellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff. Good office practice skills Prioritising own tasks/activities in a busy environment Excellent communication skills both verbal and written Ability to communicate with staff, patients and professionals at all levels Consistent, reliable and organised To be able to manage emotionally charged situations Adaptable to change
Desirable
To be able to use own initiative to problem solve
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Betsi Cadwaladr University Health Board
Address Gwynedd Hospital
Penrhosgarnedd
Bangor
LL57 2PW
United Kingdom
Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)