About this role
Job summary
The purpose of this post is to be the lead member of staff for the Crisis Support Drop-In Service, co-ordinating all aspects of service delivery, across all three sites, including line managing staff and volunteers, developing efficient systems and processes, and ensuring the service is delivered reliably, efficiently and effectively in line with contract key performance indicators, stated outcomes and goals.
While the Crisis Service Team Lead will be assigned to a single site as their usual place of work, the Crisis Service Team Leads role will include providing occasional shift cover and supporting CSDI staff and volunteers across all sites, subject to the needs of the service.
Main duties of the job
Derbyshire Minds Crisis Support Drop-In Service (CSDI), working in partnership between Derbyshire Mind and our partners, is an inclusive and supportive out of hours mental health crisis support service. The service provides a safe and welcoming alternative to A&E and other statutory urgent care services for any person who self-defines as needing immediate non-clinical help with their mental health and emotional wellbeing.
The Crisis Service Team Lead is responsible for co-ordinating all aspects of the service across all sites. The role includes, the line management of members of the CSDI Team, co-ordinating site staff and volunteer rotas, ensuring all shifts are properly and safely staffed, providing staff one-to-one sessions, leading CSDI team meetings, recruitment of volunteers and paid staff, ensuring all necessary resources are maintained as required for the smooth running of the service, collating and reporting on activity and data and outcomes, reporting staff overtime to the Head of Central Services, responding to local enquiries, general service administration, liaising with the Services Lead, so that the service can deliver on its objectives.
About us
Derbyshire Mind is your local independent mental health charity. We provide a range of community mental health and wellbeing services designed to support people with mental health problems, improve mental health and wellbeing and to help promote better mental health and wellbeing for all throughout the population of Derby and Derbyshire.
Job description Job responsibilities
Principle Duties, Role and Responsibilities
The key responsibilities of the Crisis Service Team Lead are to:
1. Lead on local service delivery of the Crisis Support Drop-In Service, by line-managing all paid Staff and Volunteers, including;
ensuring all shifts are properly staffed,
authorising annual leave,
conducting line management meetings,
conducting individual supervision sessions with all local staff, including Bank workers and Volunteers as appropriate.
providing emotional and wellbeing support to staff including volunteers,
carry out all administrative tasks as required for the proper delivery of the service, and so on.
2. Create, coordinate, and communicate to all site staff and volunteers shift rotas (at least 6 weeks in advance), ensuring any gaps caused by planned or unplanned leave/absences are covered.
3. Provide short-term cover for the service by working CSDI shifts as and when required.
NOTE: Providing shift cover will not be the principal part of this role. Any shifts worked will be considered part of the roles contracted hours for that week. Any additional hours worked will be recompensed through the Time Off in Lieu (TOIL) arrangement.
4. Keep an accurate log of staff hours worked and report monthly variations, overtime, sick leave, annual leave, etc. hours to the Services Lead.
5. Ensure CSDI staff, including volunteers attend their required supervision sessions [reflective practice], staff meetings, one-to-one sessions training, etc.
6. Assist in the recruitment and induction of new CSDI Support Workers and lead the recruitment and induction of local volunteers.
7. Provide all administrative support to the team and service; Including responding to telephone, email, and written enquiries following the services standard operating procedure using a high level of initiative and responding in a confidential and sensitive way as required.
8. Proactively working to continuously improve the service by working with the Services Lead, partners and Derbyshire Mind personnel to consider and then implement improvements to the service and its provision/delivery.
9. To ensure that the service databases are up to date and all data is entered appropriately so that clients can be managed appropriately, and service reports can be run.
10. To support staff and volunteers in developing their skills and accessing training as appropriate/required, both in-house and external.
11. Hold responsibility for local staff health, safety and welfare in line with Derbyshire Minds Health and Safety policies, procedures and guidance, including for example, risk assessments, reviews, reporting, safeguarding, incidents/accidents, premises issues.
12. Be the first point of contact for managing all communications with external and partner organisations/agencies as an essential part of the role. i.e. Statutory services, clinical teams, NHS Services, partner organisations in Voluntary, Charity and Community Sector, etc.
13. Work positively as part of all partnerships and the wider multi-disciplinary and multi-agency crisis alternatives teams across Derbyshire.
14. Facilitate and attend both internal and external meetings as required, representing Derbyshire Mind and promoting the CSDI Service.
15. Play an integral role in instilling Derbyshire Minds values through all service provision.
16. Lead on and be responsible for raising local and wider awareness of and about the Crisis Support Drop-In Service so that local organisations know what is on offer and how it works.
17. Help ensure that the service is, and remains, accessible to all individuals and groups including; younger adults, women with children, black and minority ethnic communities, veterans and groups who may have more difficulty in accessing mental health services.
Supervision, training, meetings, and support
18. Undertake training as required or considered appropriate for the role.
19. Actively participate in regular clinical supervision sessions (Reflective Practice), staff/team meetings and one-to-one sessions.
20. Participate in Individual Performance Review and Personal Development plans, and undertake training and development as identified within these discussions and as indicated by the requirements of the post.
21. Be proactive in reviewing and evaluating personal performance and identifying areas for improvement and development.
General
22. As far as is reasonably practicable, to ensure the service is properly staffed across all three sites at all times.
23. Maintain the confidentiality of information about clients and other services, in accordance with Derbyshire Minds policies and procedures.
24. Keep up to date on all matters relating to Derbyshire Minds policies and procedures, and adhere to these at all times.
25. Be familiar with matters relating to health and safety management and work in accordance with Derbyshire Minds Health and Safety policy and procedures.
26. Derbyshire Mind is committed to Equality, Diversity and Inclusion for all, at all times. Therefore, it is expected that all employees and volunteers understand, support and apply this policy through their working practice, which requires all individuals to be treated with respect, dignity, courtesy, fairness and consideration.
27. Represent and be an advocate and role-model for Derbyshire Mind.
28. Carry out any other duties as are within the scope, spirit and purpose of the job, as requested by your Line Manager and/or senior members of staff.
This job description is not intended to be an exhaustive list of all duties. It may also be subject to joint review from time to time between the post holder and Derbyshire Mind.
Person Specification
Operational Experience Essential
Please provide an outline of your experience of: Managing rotas and timesheets Organisational and administrative skills and knowledge Ability to plan, manage and prioritise own workload Monitoring and evaluation skills Problem-solving skills. IT and technology skills and experience in order to perform a number of administrative functions including using case management systems (CRMs), managing emails and documents using Microsoft applications, writing reports, etc.
Desirable
Do you possess good interpersonal and communication skills, both verbal and written, strong team management skills to support and supervise staff, the ability to deal with conflict, stay calm, and work with a solution-focused approach? Outline your knowledge and understanding of relevant statutory authorities/services including NHS and social care?
Qualifications Essential
Please provide evidence of the following: Good level of general education, including English and Maths at GCSE grade C and above.
Desirable
Leadership/management training and/or administrative qualifications or experience.
Experience Essential
Please outline your knowledge and experience of; Common mental health conditions and issues affecting adults experiencing mental health problems, working within safeguarding, data protection, confidentiality and equality frameworks. Please examples of your ability to gather and interpret information, problem-solving, making decisions and acting on them.
Desirable
Please outline and demonstrate your experience of working in an administrative role, coordinating a service or team, line management, supervision and development of staff and working in a public facing role.
Essential Skills, Abilities & Knowledge Essential
Please demonstrate and give examples of your knowledge and experience of; The principles, philosophy and practical applications of a Person-Centred Approach Issues faced by individuals from minority groups Working to Co-Produce services, projects or other De-escalation techniques and resources and your ability to remain calm in stressful situations Working within a health organisation or similar Tell us how you; Work on own initiative and as a member of a team Seek and acquire knowledge of local services available to attendees. Active listening skills
Desirable
Tell us your experience of; Recruiting and working with and supporting volunteers. Co-ordinating services which operate outside normal business hours, evenings, weekends and on call
Other Essential
The following are required of all roles with Derbyshire Mind. Please outline your understanding of the following: Understanding the need for confidentiality and where to set the boundaries for confidentiality. Strong commitment to equality, diversity and inclusion. Strong commitment to the involvement of people who use services, social inclusion, recovery and partnership working. Genuine interest in and commitment to Derbyshire Minds work and client population. Willingness to work flexibly in response to changing organisational/service requirements.
Your Ability to Work Flexibly Essential
This role requires the postholder to: Be a car driver with own vehicle or have access to transport to get to and from sites and other locations as required for the role (This is essential as this role will be working sometimes outside of Public Transport operating times). Have a willingness and ability to work flexibly in terms of working outside of normal or standard scheduled office hours and supporting a service that needs to run all year round.
Personal Characteristics Essential
Please tell us how you are; Professional, compassionate and have a supportive approach, are reliable and organised, with a can-do attitude. How would you describe yourself and your attitude to work?
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Derbyshire Mind
Address Derby West Business Centre
Ashbourne Road
Derby
DE22 4NB
United Kingdom
Employer's website http://www.derbyshiremind.org.uk/ (Opens in a new tab)