About this role
Job summary
Do you want to make a difference? Are you committed, caring, willing to learn, dedicated and have great attention for detail? We are looking for a motivated admin person with above average computer abilities and great interpersonal skills to join Ealing Hospital Cardiology team.
You must be proficient in the use of Excel, Outlook and Word and confident in the use of computer databases and booking systems as you as you will be responsible for scheduling of cardiac diagnostics across our services.
The role is essential for the accurate capture of clinical activity data and requires a person with the flexibility, adaptability and focus to meet competing priorities and changing working practices.
Main duties of the job
Work as part of the Cardiology Department multi-disciplinary team, providing an efficient administrative and reception service Record all outpatient attendances (cashing-up) on the Patient Access System Book follow-up appointments, discharge back to the GP and/or add to waiting lists File documents according to Information Governance policy Communicate with patients, visitors and staff in a professional and courteous manner Communicate effectively using all available forms of communication Maintain an uncluttered and tidy reception area Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces Support the Managers and Supervisors in developing a patient focused service
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification
Person Specification
Education/ Qualifications Essential
NVQ Level 3 or equivalent experience English at GCSE level
Knowledge & Experience Essential
Experience of delivering excellent customer service Experience of working in a constantly changing environment without direct supervision Understanding of confidentiality, data protection and safeguarding
Desirable
CERNER/NHS Experience
Skills, Abilities Essential
Advanced keyboard skills Ability to input electronic data accurately Confident user of Excel and Outlook Experience of using Cerner
Attributes Essential
Ability to remain calm under pressure Friendly approach to colleagues, staff and patients Empathises with and seeks to promote the welfare of others
HEART Values Essential
Demonstrate commitment to Trust HEART values
Skills Essential
Outpatient Dept experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name London North West University Healthcare NHS Trust
Address Ealing Hospitals
Southall Uxbridge Road
Southall
UB1 3HW
United Kingdom
Employer's website https://www.lnwh.nhs.uk (Opens in a new tab)